The Department
Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job
You will:

• Assist to establish priorities and goals for fitness programmes and operations; oversee the running of the Gyms ensuring smooth operations and provision of high quality and up-to-date fitness training, advice, programmes and inductions to clients; plan for constant improvement of the Gyms

• Manage the personal training and group class programmes through close monitoring the quality of delivery, clients’ attendance and feedback; maintain high level of customer care with a particular focus on avoiding loss of existing clients.

• Work with the supervisors/trainers/instructors to design and promote appropriate programmes that cater for the respective needs and abilities of different Members and guests.

• Report to the manager on the monthly revenue and performance of the Gyms against budget projections; take effective measures to attain the department’s KPIs regarding Members’ satisfaction ratings, facility utilization, subscription rate, revenues from different sources including personal training, group exercise classes, dietician services, etc.; develop and implement corrective measures and improvement initiatives as required.

• Check the equipment and other facilities of the Gyms regularly ensuring that everything is in excellent working condition and maintenance and repairs are arranged as needed.

• Maintain high standards of hygiene, health and safety in the Gyms to comply with the statutory requirements and the Club’s standards to reduce injury sustained by Members and staff and minimise liability borne by the Club.

• Administer the department’s supply and procurement activities; liaise with equipment manufacturers or dealers to ensure that all pieces of exercise equipment comply with the required safety standards.

•  Assist to hire and train a team of Gym staff; keep track and their attendance and performance; delegate work to specific staff; serve as a mentor who compliment individual staff when appropriate and recommend to discipline them when needed; ensure that they are dressed properly and behave in a professional manner at all times.

• Work with the manager to recommend marketing strategies and develop plans to promote the Gyms and a variety of fitness programmes based on market research or studies to increase usage and maximise income potential; organize marketing campaigns, events, seminars and promotional activities as needed.

• Handle complaints and incidents including accidents, emergencies or theft in a professional manner.

• Prepare monthly reports on the Gyms’ operational performance and incidents that come up; lead administrative functions of the department; deputize the Gym Manager in his/her absence.Support by leading Gym operation staff in their respected roles and duties daily.

• Support by leading Gym operation staff in their respected roles and duties daily.

• Proactively engage and build positive rapport with Members and Guests in daily interactions to improve service standards.

• Perform any other related duties as and when assigned by supervisor.

About You
You should have:

• A Diploma or Degree in the Sports / Recreation or a related discipline

• Certified fitness trainer / personal trainer possessing  ACSM, AFAA, NASM, ISSA or ACE

• Valid CPR and AED.

• At least 5 years’ relevant experience, including 2 years at managerial level.

• Sound knowledge of Gym management.

• Sound knowledge of Gym related facility management.

• Fluency in both written and spoken English.

• Fluency in Cantonese is preferred, and proficiency in Mandarin is an advantage

Terms of employment
The level of appointment will be commensurate with qualifications and experience.

How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.

香港賽馬會
香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助政府打擊非法賭博。2017/18年度，馬會透過各項博彩稅及利得稅，為政府庫房帶來破紀錄的226億港元收入，並向獎券基金撥款12億港元。另外，已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構，也是香港主要僱主之一，其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進　共創更好未來」。