Position Objective:

Application Manager is responsible for upkeeping school management solutions to reliably deliver their functionalities to school users comprising of students, teachers, operation staff and parents of students. The solutions include student information system, learning management system, school portal and customer relationship management system. In this role, you are the primary go to person for application related matters. You register, analyse system discrepancies reported by school users and develop plans to address the discrepancies. You understand school users’ needs and requirements; you analyse these requirements and develop enhancement plans; you either work on the enhancements or with external partners, with the goal to deliver IT solutions that effectively deliver their functionalities to school users.

Responsibilities:

• Be Level 3 and beyond support for IT solutions related incidents. Work on reported incidents and manage escalations until workaround is found and service is returned to normalcy. Escalate the incidents to Level 3 in accordance with procedures if not resolved.
• Analyse needs and requirements, plan and execute application related bug fixings, enhancements or new projects including provisioning, training and deployment of new solutions and applications.
• Act as Application Architect in constructing, reviewing, and maintaining application design and architecture for one or more applications.
• Document IT solutions and applications design and configuration and keep the documentation up to date for operational reference.
• Administer, Maintain and support Student Information System. (SIS)
• Administer, Maintain and support Learning Management System (LMS)
• Support School’s Admission System
• Be the primary technical contact for the school with SIS and LMS
• End of Year Process / Beginning of Year Process (Yearly rollover)
• Responsible for distribution of Parent Portal login information and responsible for parent User IDs, passwords and access codes.
• Assist Learning Leaders with establishing curricular scheduling for teachers and students.
• Ensure current functionality is maintained and determine the integrity of new functionality.
• Develop and revise processes and procedures, standards and guidelines relating to schools' databases.
• Understand and apply system wide workflow and processes as well as relationships with other internal and external databases.

Position Requirements:

• Enjoy working with end users in understanding their needs, planning, designing, and delivering solutions
• Enjoy performing business process analysis and documenting findings
• Enjoy being a team player and working in a team setting.
• Have good interpersonal skills with end users from diverse background
• Have good command of English with ability to communicate in clear, concise manners
• Ability to learn knowledge of new systems quickly and apply them in the work environment
• Excellent customer service skills and telephone manners
• Effective time management and organizational skills

Qualifications:

• A diploma or degree in an IT related discipline.
• At least 5 years of working experience and 3 years in application support and development.
• Good knowledge in some of these areas:

         -    System Development Life Cycle (SDLC)

         -     Agile and Waterfall methodologies in Software Development and Project Management

• Past experiences or exposures like these applications and platforms:

              -   School management solutions such as PowerSchool, iSAMS, Firefly

              -    Microsoft Dynamics

              -    Talend Data Integration Platform

              -    Microsoft SQL Platform and Microsoft SSRS Reporting Tool

Contacts:

• School Process Owners in designing and configuring solutions
• End users – students, teachers, operation staff in handling of IT service incidents and service requests
• School Academic and Functional teams in delivery of IT services for school events and activities
• Third-party solution providers and vendors in procurement of IT devices and services
• Global IT – Regional IT or Group IT in issue escalation, major incidents, new services

Working Conditions:

• Duties performed within a school environment.
• Will be required to work independently and as part of a collaborative team effort.
• Extended working hours to complete some projects may be required
• Working hours: 7:30 am- 4:30 pm, Monday to Friday 

Safegarding:

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times.  If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Child Protection Officer/Designated Safeguarding Lead or to the Head or indeed to the Regional CEO so that a referral can be made accordingly to the relevant third party services.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.  Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

To understand more about our school, please visit www.sais.edu.hk.  

Interested candidates please send your full resume including your current/last salary and expected salary by clicking "Apply Now". Only shortlisted candidates will be contacted.

Personal data will be used for recruitment purpose only.