Key Responsibilities

• Perform 24/7 round-the-clock Tier 1 supports in the PCCW Global Network / Service Operations Center
• Identify and resolve private network problem in coordinate with internal and external parties for smooth execution of jobs in order to ensure an integrated and uninterrupted service is maintained
• Carry out Network / Service Operation Center routine jobs as per laid down procedures and work instructions
• Co-work with other teams to perform incident/problem management on different connectivity service
• Working locations: Kwai Chung / Wan Chai. 

Person Specifications

• Degree or High Diploma in Engineering / Electronic / Information Technology or other related disciplines
• Hard working, well organized and can work with minimum supervision
• Willingness to work on shifts
• Good written and verbal communication skills in both English and Cantonese
• Fresh graduate with good positive attitude will be considered