What you will do:

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards
• Responsible for full spectrum of duties, including greeting guests, ensuring a seamless check-in and check-out procedures for guests, handling enquiries and complaints professionally
• Engage in heart-felt and genuine conversation and promote loyalty
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests

Qualifications

What you should have:

• Preferably with a relevant degree or diploma in Hospitality or Tourism management
• Preferably with 1 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive and hospitable

Grand Hyatt Hong Kong, the flagship Grand Hyatt hotel in Asia Pacific and is situated on the waterfront on Hong Kong Island, featuring 542 luxurious guestrooms and suites, an exquisite selection of 11 world-class restaurants and bars, an award-winning Plateau Spa as well as 22 sophisticated event venues.
Grand Hyatt Hong Kong continues to be the chosen location for the city’s most lavish events and to deliver a luxury travel experience beyond all expectations.