The Department
Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job
You will:

• Delivering experiences and touchpoints for a unique customer journey.

• Engaging with Members during Clubhouse operation hours.

• Handle Members’ reservation and registration related to sports courts usage and ancillary services.

• Handle check-in and check-out of Members using the changing room, sauna and steam suite and swimming pool.

• Issue and collect towels and locker keys for Members using the facilities.

• Carry out on-the-spot cleaning to ensure cleanliness and tidiness of the changing rooms, sauna and steam suite; collect and send soiled towels for laundry; receive clean towels, fold and stack them in appropriate storage areas.

• Maintain a reasonable stock of towels and other guest amenities, such as shampoo and liquid soap, for Members’ use by replenishing the supplies regularly.

• Check lockers for any belongings after Members have returned their locker keys.

• Maintain all facilities in the changing rooms in good conditions at all times and report all matters arisen that may reasonably affect the changing rooms’ users and normal operations, such as emergency break-down of sauna, toilet flush system; handle lost items by following the established "Lost and Found" procedures.

• Help out at other Recreation outlets, such as Children's facilities, as and when assigned by senior.

• Help in verbal promotion of various programmes, facilities and services of the Clubhouse, and handle simple sales of sports items available at the reception area.

• Perform any other related duties as and when assigned by supervisor.

About You
You should have:

• A minimum of 1 year’s experience in customer services or relevant fields.

• Able to communicate in Chinese and simple English.

• Trustworthy, dependable, responsible, accountable.

• Proactive, highly motivated, passionate about work.

• Customer centric, sociable and people-oriented.

• Good business acumen

• Communication, interpersonal and influencing skills

Terms of employment
The level of appointment will be commensurate with qualifications and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.

香港賽馬會
香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助政府打擊非法賭博。2017/18年度，馬會透過各項博彩稅及利得稅，為政府庫房帶來破紀錄的226億港元收入，並向獎券基金撥款12億港元。另外，已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構，也是香港主要僱主之一，其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進　共創更好未來」。