JOB SCOPE

To assist Group Director of Food and Beverage in overseeing the operation of I-O-N restaurant chains and are key participants in the chain’s strategic business planning, financial performance, operation efficiency and guest satisfaction.

To lead their team on key planning issues and business operations decisions as well as set business objectives and performance goals, and conduct meetings with restaurant heads to review procedures and performance. To oversee the monitoring and reporting of departmental performance. He/she provides financial oversight and monitoring, and prepare and present financial and operations reports to Group Director of Food & Beverage.

DUTIES & RESPONSIBILITIES

F&B Operation

• Oversee day-to-day operations of I-O-N Restaurants
• Monitor guest satisfaction/feedback in relation to service and food quality
• Keep management promptly informed of all feedback and follow through appropriate actions accordingly
• Implement daily/weekly/monthly audit checks for all I-O-N Restaurants and ensure proper follow-up to obtain maximum quality, efficiency and consistency
• Oversee, supervise and assist in the operation of all I-O-N Restaurants to ensure smooth running with quality food and service
• Attend regular F&B meeting to discuss about forthcoming promotion, events and special project as well as new menu implementation and other businesses related to the operations
• Conduct the daily meeting with culinary team and all heads of I-O-N Restaurants, to work on the daily events, new menu implementation and special projects, etc. 
• Check all guest comments and work out any corrective measures to be taken in each case, in order to drive service excellence
• Check regularly on the hygiene and safety in all areas
• Inspect the receiving area and the storeroom to ensure proper receiving of the food products for the day and avoid any situation arising from delivery or sub-standard quality. Make sure that all food requirement have been fulfilled
• Control of breakage and loss of chinaware, silverware and cutleries, etc.

• Assist Group Director of Food and Beverage in developing yearly plan for I-O-N Restaurants  
• Monitor the actual performance as compared with the planned performance and take corrective action
• Compile and distribute revenue forecast, sales analysis data and operating reports
• Implement marketing programs and reinforce suggestive selling
• Handle F&B related correspondence and coordinate for site inspection, preparation of event order and logistics, etc
• Attend communication meetings with other departments

• Prepare F&B and festive promotion for I-O-N Restaurants, in collaboration with Marketing Manager, Executive Chefs and restaurant managers.
• Coordinate for the advertising and marketing plan
• Co-ordinate for all collateral and printing material with the team of F&B Marketing and Event

• Ensure all F&B areas are kept clean and uncluttered in accordance with the group’s standards and compliance requirements
• Ensure all venues, facilities and equipment are in good condition

• Control procedures for purchasing, receiving, storing and taking inventory of food, beverage, chinaware, glasses, silverware and other supplies
• Maintain and coordinate with Group Procurement Department according to the group’s guidelines
• Assist in menu pricing and cost control, in coordination with Financial Controller, Executive Chefs in order to maximise total revenue and profitability in line with the outlet policy and profit budget. Revise the pricing structure to adopt the market situation when appropriate.
• Prepare annual budget for I-O-N Restaurants

Human Resources & Training

• Ensure human resources is fully utilized and engaged
• Establish and implement an on-site induction program for the new hires
• Counselling, coaching and solving problems with department heads or team members
• Ensures the rosters of team members are scheduled according to the forecasted business
• Control of causal labour requisition
• Any other relevant projects and duties as assigned by superior

 QUALIFICATION & EXPERIENCE

• Graduated from hotel management school
• At least 10 years of relevant experience, preferably in hotel and catering industry
• Strong business sense, marketing mind and project management
• Good PC knowledge in MS Words and Excel
• Good command in both written and spoken English and Chinese.

PERSONAL QUALITIES REQUIRED

• Flexibility to adapt an ever-changing market and clientele
• A proactive and creative mind, always ahead with regards to searching new ways, new products and awareness to market trend
• Outgoing personality, proactive, self-motivated and service-oriented
• Attentive to details and sensitive to figures
• Excellent interpersonal skill
• A team player who can work with various departments at different levels
• Good integrity, accurate and systematic
• Strong leadership and good time management
• Aligned with Nina Ways

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 3700 8605.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

Nina Hospitality Group Portfolio  

Nina Hotel Tsuen Wan West
Nina Hotel Island South
Nina Hotel Causeway Bay
Nina Hotel Kowloon East
Lodgewood by Nina Hospitality | Mong Kok
Lodgewood by Nina Hospitality | Wan Chai
Conference Lodge by Nina Hospitality
The Lily by Nina Hospitality

www.ninahotelgroup.com

Nina Hospitality Group is a lifestyle hospitality group which comprises the Nina Hotels and Lodgewood series. Nina Hospitality Group endeavors to redefine the notions of hospitality, comfort and style in Hong Kong with its affordably luxurious hotels and modern chic, fun-filled boutique hotels cum serviced apartments. We currently own and/or manage seven hotel properties and serviced apartments comprising a total of over 2,800 guestrooms.

All of the hotels offer an unwearing level of modern Asian hospitality and feature quality restaurants and bars for guests and visitors alike.

Broaden your horizon and join the Nina Hospitality team.