Guest Service Manager
World Universal (International) Limited
- Company Industries:Mixed Industry Group
Job Information
- Post Date:2022-08-17
- Career Level:Senior
- Location:Ngau Tau Kok
- Qualification:Degree
- Employment Type:Hospitality / F & B, Food & Beverage
- Job Function:Hospitality / F & B Food & Beverage
- Benefits:Dental insurance, Medical insurance, Performance bonus, Flexible working hours
Job Description
Responsibilities:
- Responsible for day-to-day operation of a private dining, meeting and recreation area serving ultra-high network guest and senior management including cost and budget control, maintenance of the facilities and equipment and regularly stock taking;
- Provide quality service to guest by responding to their requests promptly, efficiently and courteously;
- Provide delightful food and beverage service to the guest;
- Design exceptional menu so as to meet guest expectation and preference;
- Take a proactive stance in monitoring guest service levels and liaise with concerned departments whenever required;
- Maintain a good relationship with guest, builds rapport and offer personalized service and assistance;
- Make continuous effort to improve the overall service quality;
- Provide recommendation on wine, dining, cigar, tea or other lifestyle products to the senior management;
- Maintain a polished, well trained and professional team capable of delivering unparalleled services;
- Closely monitor team member’s performance and proactively provide feedback, training, coaching and mentoring if appropriate;
- Ensure the team closely monitor quantity of food and beverage items, proactively refill/ restock, and ensure food temperature are kept at an expected level;
- Arrange events or banquet functions of the company, business partner or guest from preparing decoration, event rundown, logistic into implementation;
- Ensure front-of-house and back-of-house are always kept clean and organized;
- Ensure the grooming standard of the team is well maintained;
- Proactively sourcing food and beverage products, utensils, equipment so as to enhance the overall dining experience;
- Work closely with both local and overseas suppliers and manage day-to-day procurement operations activities in line with company strategy and standards including but not limited to food and beverage & leisure products, utensils, equipment for the club and kitchen;
- Any other duties and ad hoc projects as assigned by senior management;
Requirements:
- Degree holder in Hospitality Management or related disciplines would be an advantage;
- Food and beverage background is preferred with minimum 3 years working experience as Assistant Manager in a luxurious club, hotel, fine dining restaurant or leisure aspects; banquet operation experience is a plus;
- Good knowledge in cocktail, wine, sake and tea;
- Outstanding communication skills and able to communicate with different levels of people;
- A good team player who is guest oriented, attentive and attention to detail;
- Proficient in written and spoken Cantonese, Mandarin and English;
- Able to work on shifts including Public Holidays;
- Immediate available is highly preferred
Company Info
Hong Huan Group is a fast growing diversified conglomerate, our principal activities include Finance, Property, Food & Beverage, Travel, Entertainment and Engineering.
We strive to #makethemost of our resources with a vision of empowering the cities of the future and impact people’s lives in a tangible, lasting, and positive way.
Our group pays extra attention on employee career development and promotion. PEOPLE are always at the core of everything we do, so if you are looking for a career and not just a job, you are in the right place!
www.honghuangroup.com
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