You will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by helping to optimize front line team deployment planning using Tai Kwun software/systems to centralize administration improving operations efficiency. 

• Work closely with managers and supervisors to create and implement day to day schedule management, co-ordinate schedule swaps and changes based on staffing needs and changing programme requirements
• Use workforce management system, prepare reports to assist management in monitoring team and individual performance
• Support daily operations at Visitor Centre and provide programme services
• Handle visitor’s enquiries and comments at designated locations in a professional manner
• Consolidate visitor experience survey results that reflects visitor’s feedback on visitor experience and public programme offering
• Monitor staff’s training records for roster planning and scheduling

You should have/be:

• Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
• Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred. 
• Experience in roster planning is an advantage
• Proficiency in MS Office suite and other computer literacy with ability to manage data input, reporting, exporting and other software features.
• Excellent communication skills assisting, managers/supervisors or other decision makers in developing resourcing or staff deployment solutions
• Continuously look for and recommend means to improve quality, standardize services or simplify the delivery of visitor services
• Excellent organizational skills, self-motivated, diligent, intellectually curious
• Good command of Chinese and English. Proficient in other languages will be an advantage
• Able to work on shift and perform duty during weekends and public holidays