Responsibilities:

• Replies customer enquiries and complaints properly and efficiently at both Information Counters and records them in the “Comment and Suggestion” form for reference and follow-up action on a daily basis
• Performs Hong Kong Ticketing Box Office services at counters, including cash or credit card transactions, exchange for tickets, refunds and amendments of ticket details
• Communicates customer enquiries and unsolved issues with the designated departments
• Offers on-site support to the events by checking whether the event set up is properly done, greeting with the organiser and responding to any requests during the event
• Performs venue checking such as lighting, maintains the lobby area in good condition and notices departments concerned to follow up

Requirements:

• Good communication and problem-solving skills
• Good customer service and interpersonal skills
• Responsible, presentable and service oriented
• Good team player and proactive
• Good command of both written and spoken English and Chinese; Mandarin would be advantageous
• Shift duty is required

We offer competitive salary and package for the right candidate. Interested parties are requested to send resume and expected monthly salary to: 

Human Resources Department
Hong Kong Convention and Exhibition Centre (Management) Limited
1 Expo Drive, Wanchai
Hong Kong, China
Fax: +852 2582 7034 
Website: www.hkcec.com

All information collected will be treated in strict confidence and only be used for recruitment purposes.
Hong Kong Convention and Exhibition Centre (Management) Limited
(Member of NWS Holdings)