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Customer Service Officer ( $20K-$28K, 2-Years Gov Contract - NCSC)

AA Choice Personnel Consultancy Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2022-09-01
  • Career Level:Entry Level
  • Location:Wan Chai
  • Yr(s) of Exp:2 years
  • Qualification:Non-Degree Tertiary
  • Employment Type:Full Time, Contract
  • Job Function:Public / Civil  Civil Services  Sales  CS & Business Devpt  Customer Service - Superviso
  • Benefits:Gratuity, Five-day work week

Job Description

MUST meet below requirement:

(a) (i) or (a) (ii)

  • (a)(i) a bachelor’s degree from a university in Hong Kong, or equivalent;
  • (i) met the language proficiency requirements of ‘Level 2’/ Grade E or above results in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent; and
  • (i) at least 2 years’ post-qualification working experience in customer service and/or complaint handling;
OR
  • (a)(ii) ‘Grade E’ or above results in two subjects at Advanced Level in HKAL and ‘Level 3’ / ‘Grade C’ or above results in three other subjects in the HKCEE, or Associate Degree / High Diploma, or equivalent;
  • (ii) met the language proficiency requirements of ‘Level 2’ / ‘Grade E’ or above results in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent; and
  • (ii) at least 4 years’ post-qualification working experience in customer service and/or complaint handling;
And
  • (b) have a positive attitude and confidence in handling complicated complaint cases;
  • (c) have ability to work under pressure;
  • (d) speak fluent English and Cantonese and have a general knowledge of Putonghua;
  • (e) have good knowledge of computer software such as Word, Excel and E-mail Application;
  • (f) have capability of English and Chinese word processing, speed preferably at 30 words and 20 words per minute respectively: and
  • (g) preferably have knowledge about the local telecommunications and broadcasting services.


Job duties:

  • (a) handling public enquiries/complaints related to telecommunications and broadcasting services in both verbal and written forms, coordination with internal officers and preparation of replies;
  • (b) assisting in preparation of statistical information and data for reports;
  • (c) performing general office and reception counter duties; and
  • (d) handling ad-hoc duties assigned by supervisor, including on-site support to publicity events.

Benefit : 

  • 2 years Contract 
  • 5-Day Work /week
  • Work Location : Wanchai
  • Salary HK$20,500 to HK$27,800
  • Annual Leave
  • Gratuity

If any inquiries, please contact Mr Lau at 2838 8603 or send email: kobe @
ablechoice.com

Or send your resume in WORD format, stating current, expected salary and availability and clicking APPLY NOW.

Company Info

Our client, Government department looking for candidates to join their team. 

Contract period: 8-9 months
Service hour: Mon-Fri 0730-1618 / 0815-1703 / 0945-1833
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