Responsibilities

• Responsible for front-of-house operations and deliver quality customer service to the guest.
• Handle guest enquiries and anticipate their needs in a proactive manner.
• Maintain guest relationship to achieve high level of guest satisfaction.
• Carry out room inspection and monitor the cleanliness of all areas are comply with the standard.
• Assist to prepare various reports and analysis for management review.

Requirements

• Diploma or above in Hospitality Management or related disciplines.
• At least 1 years’ relevant experiences in hotel reservation.
• Customer-oriented, well-organized with excellent interpersonal skills.
• Knowledge of Opera or other PMS is an advantage.
• Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
• Proficiency in Windows applications and internet.
• 44 working hours per week with shift duty.
• Candidate should be flexible and adaptive to work on 24-hour shift roster, including overnight shift.
• Immediate available is preferred.
• Candidate with more experience will be considered as Supervisor, Guest Services.

We offer competitive salary and attractive benefits to the right candidates. Interested parties please send resume quoting job reference number with expected salary to Human Resources and Administration Department, New World Facilities Management Company Limited by clicking "Apply Now".

For details of the company, please visit website www.nwfm.com.hk