As a knowledgeable Visitor Experience Associate reporting to Operations, you will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by positively interacting with visitors as an ambassador in the first welcoming point of contact in Tai Kwun.  You will also play an essential service role providing informed and knowledgeable advice about site-wide events, heritage tours, specific exhibitions and performances that offer visitors the full range of excellent cultural opportunities at Tai Kwun.

• Support counter daily operations at Visitor Centre, Gallery Reception and ushering in other event areas
• Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
• Handle face-to-face enquiries and comments at Visitor Centre, Art Gallery Reception, or designated locations in a professional manner
• Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
• Perform daily ticketing, sales activities, cash box and inventory management in Visitor Centre and designated locations.
• Guide thematic exhibitions tours and/or education tours
• Perform any ad hoc duties when required

You should have/be:

• Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
• Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
• Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality in a public setting including -
  • Hotel, Hospitality or In-Flight services
  • Front line support roles Front Desk, Service Hotline and routine service quality monitoring or inspection
  • Event and Programme roles, ushering and public safety
  • Public survey, questionnaire and data analysis with presentations
• Excellent organizational skills, self-motivated, diligent, intellectually curious
• Outgoing, friendly and courteous
• Good command of Chinese and English. Proficient in other languages will be an advantage
• Willing to work according to the internal rotation plan and prepared to work in outdoor areas

Tai Kwun is the Centre for Heritage and Arts, a place of inspiration, stimulation and enjoyment for all Hong Kong people.

It is situated in the restored Central Police Station compound, one of the most significant revitalisation projects in Hong Kong, comprising three declared monuments—the former Central Police Station, Central Magistracy and Victoria Prison.

The revitalisation project has been led by The Hong Kong Jockey Club in partnership with the Government of the Hong Kong SAR.

Visit our website to learn more: www.taikwun.hk

Tai Kwun is the trading name of The Jockey Club CPS Limited

大館是一所古蹟及藝術館，致力為香港帶來豐富精彩的歷史文物及藝術體驗。

大館是香港其中一項最重要的歷史古蹟活化計劃。建築群內包括三項法定古蹟—前中區警署、中央裁判司署和域多利監獄。

中區警署建築群活化計劃是香港賽馬會和香港特別行政區政府的夥伴合作項目。

更多資料: www.taikwun.hk  

大館為賽馬會文物保育有限公司之營運名稱