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Application Manager

Optimum Solutions (Hong Kong) Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2022-09-01
  • Location:Mong Kok
  • Employment Type:Full Time, Permanent, Contract
  • Job Function:Information Technology (IT)  Application Specialist - Software  Software Development  Network & Sy
  • Benefits:Dental insurance, Medical insurance

Job Description

Responsibilities:

  • Be Level 3 and beyond support for IT solutions related incidents. Work on reported incidents and manage escalations until workaround is found and service is returned to normalcy. Escalate the incidents to Level 3 in accordance with procedures if not resolved.
  • Analyse needs and requirements, plan and execute application related bug fixings, enhancements or new projects including provisioning, training and deployment of new solutions and applications.
  • Act as Application Architect in constructing, reviewing, and maintaining application design and architecture for one or more applications.
  • Document IT solutions and applications design and configuration and keep the documentation up to date for operational reference.
  • Administer, Maintain and support Student Information System. (SIS)
  • Administer, Maintain and support Learning Management System (LMS)
  • Support School’s Admission System
  • Be the primary technical contact for the school with SIS and LMS
  • End of Year Process / Beginning of Year Process (Yearly rollover)
  • Responsible for distribution of Parent Portal login information and responsible for parent User IDs, passwords and access codes.
  • Assist Learning Leaders with establishing curricular scheduling for teachers and students.
  • Ensure current functionality is maintained and determine the integrity of new functionality.
  • Develop and revise processes and procedures, standards and guidelines relating to schools' databases.
  • Understand and apply system wide workflow and processes as well as relationships with other internal and external databases.

Experience:

  • Enjoy working with end users in understanding their needs, planning, designing, and delivering solutions
  • Enjoy performing business process analysis and documenting findings
  • Enjoy being a team player and working in a team setting.
  • Have good interpersonal skills with end users from diverse background
  • Have good command of English with ability to communicate in clear, concise manners
  • Ability to learn knowledge of new systems quickly and apply them in the work environment
  • Excellent customer service skills and telephone manners
  • Effective time management and organizational skills
  • A diploma or degree in an IT related discipline.
  • At least 5 years of working experience and 3 years in application support and development.
  • Good knowledge in some of these areas:
  •  System Development Life Cycle (SDLC)
  •  Agile and Waterfall methodologies in Software Development and Project Management
  • Past experiences or exposures like these applications and platforms:
  • School management solutions such as PowerSchool, iSAMS, Firefly
  • Microsoft Dynamics
  • Talend Data Integration Platform
  • Microsoft SQL Platform and Microsoft SSRS Reporting Tool

Company Info

Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company providing Professional Services since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms. 

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations, customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.

We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India. 

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