Job responsibilities

Application, production and Infrastructure Support Analyst

The technician is at the receiving end of incident notifications (Service Desk and Supervision); he is the incident manager on the entire infrastructure perimeter.

• Ensure the completion of incident records by the Service Desk
• In the event of a major incident, ensure the global management of the issue and ensure communication with the Help Desk and users.
• Control the quality of the incident database (knowledge database), the relevance of the information input inside the database by the handlers and the associated reports.
• Provide follow the Sun production support (Asia time zone) with our head office IT (Europe time zone) teams
• Work closely with the team members in different time zone on incident follow up
• Ensure daily operations batch runs for criterial application are completed, liaise with data centre and the team in head office to ensure issues are resolved in timely manner
• Define, with help from all the stakeholders, the action plan aiming at constantly improving the process (issues management). Follow up on the action plans in question.
• Proactively follow up and document on changes within the infrastructure perimeter
• Monitor of critical applications and servers performance
• End user support on all IT matters, including Laptops, workstations, MSOffice, Outlook, Citrix desktop etc

Programing Support

• End user tools with MSOffice environment
• Basic SQL and database programming
• Technical skills acquisition: SQL, VBA, MSOffice, scripting

Requirements

Experience / qualifications

• University Degree with IT major
• Excellent knowledge of PC based applications, including Microsoft Excel, Word and Outlook
• Hands on experience on Citrix, Unix, Windows Servers environments
• Good VBA, SQL, scripting knowledge
• Thorough understanding of the Service Desk profession
• Experience in finance industry / in a similar capacity is an advantage but not essential

Other Requirements

• Positive attitude, mature behaviour with a production mindset
• Strong analytical skills 
• Good communication and inter-personal skills 
• Excellent organization and time management skills 
• Able to work well under pressure, willing to work on time and produce quality work according to deadline
• Able to learn  and work independently with minimal supervision
• Able to perform multi-tasking as well as additional duties

Competitive remuneration package will be offered to the successful applicant. We offer an environment that encourages diversity and continuous professional development. Aspiring talents please send your resume via JobsDB. Personal data provided in job applications will be used strictly in accordance with our personal data policy, a copy of which is available upon request.

For more information about the Group, please visit www.caceis.com