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Technical Support Specialist (E-commerce)

A.S. Watson Retail (HK) Limited

  • Company Industries:Wholesale / Retail

Job Information

  • Post Date:2022-09-01
  • Career Level:Entry Level
  • Location:Hung Hom
  • Yr(s) of Exp:1 years
  • Qualification:Matriculated
  • Employment Type:Full Time, Permanent
  • Job Function:Information Technology (IT)  Application Specialist - Software  Support  Software Development
  • Benefits:Life insurance, Medical insurance, Performance bonus, Five-day work week

Job Description

Come and join a Winning Team
We are Awesome!

Why Should You Join Us?

At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with 16,400+ stores across 29 markets in Asia and Europe, the ASW family welcomes you…  #BePartofMORE

You can enjoy:

  • Conveniently located in Whampoa, less than 5 min. walk from MTR
  • Comprehensive Medical and Life insurance coverage, including your spouse and children

Role Purpose:

As a Technical Support Specialist in eLab, you will be responsible to enhance the capabilities of the ecommerce systems and ensure that the business can run smoothly.

A typical day in this Role: 

  • Daily users/systems support related to e-commerce platform and related applications
  • Conduct software testing for system/ program update
  • Maintain targeted service level and response time
  • Provide technical support , trouble-shooting and administration of software system
  • Manage issue logs with maintenance report

This job is a good fit for You if: 

  • You are a Competitor, who are comfortable with taking calculated risks.
  • You are a Challenger, who are not reserved and tend to be energetic, quick speaking and outgoing.
  • You are an Inquirer, who tend to be less traditional and more willing to try new things. 
  • You are a Problem Solver, who make decisions based on evidence-based opinions.

Success will depend on:

  • Diploma or above in Information Technology, Computer Science or relevant discipline
  • 1-2 years of experience in systems support and software testing 
  • Be optimistic, energetic and feel energized when working with others
  • Like to dig into the details, and they excel at minimizing risk
  • Be great listeners and observers paying close attention to others


What is holding you back? 

Don’t miss out on this great chance to shape Your life! 

Apply now!

Interested parties please e-mail your full resume in WORD FORMAT with expected salary to our company email (shown in our Company Profile).
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group.
Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application. 

Company Info

Established in Hong Kong in 1841, A.S. Watson Group is the world’s largest international health and beauty retailer.  Every year, over 5 billion customers and members shopped with our 12 retail brands in stores and online.

A.S. Watson has a long heritage in giving for 180 years, and we are committed to making a difference to the world through a wide range of corporate social responsibility efforts that are designed to benefit our staff, customers, shareholders and wider community, to bring MORE to the lives of everyone we touch. You may know more by visiting Our Responsibilities page.

With over 140,000 employees worldwide, A.S. Watson Group is also a member of the world renowned multinational conglomerate CK Hutchison Holdings Limited, which has five core businesses ports and related services, retail, infrastructure, energy and telecommunications in over 50 countries.

Email us your Full resume with current and expected salary to: [email protected]

Join us!  #BePartofMORE

 MORE about us:

The World of ASW
Work & Grow with Us
A.S. Watson CSR 
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