Main Duties, Responsibilities and Deliverables:

· To be responsible for the support, enhancement & development of multiple application systems and projects.

· To assist project manager to manage software project implementation within the specified time; cost; & quality, be it off-the-shelf software package and/or self developed applications.

· To communicate with user parties (e.g. internal Operation team & external clients) for business requirement collection; user requirement analysis; functional requirement specification; user acceptance testing and application launch.

· To co-work with IT vendors and/or internal development teams for project implementation and on-going maintenance.

· To maintain good relationship with internal stakeholders and external clients.

Experience and Qualifications (Academic/Technical/Management):

· BSc in Computer Science or related discipline

· Minimum 4 years of sound experience in software development, of which at least 1 years as System Analyst of multiple projects

· Project management experience as well as vendor management experience in executing IT projects (in system analysis, design, development and deployment) will have added advantage

· Good command of written and spoken English and Chinese (i.e. Cantonese and Mandarin)

· Experience in multiple development platform such as J2EE and .NET, C#, and database systems such as Oracle and SQL Server. Experience in JSON, SQL, SOAP, REST, XML, API & MVC a plus.

· Knowledge of software development life cycle (SDLC)

· Good knowledge in IT infrastructure will have added advantages. This includes: secured networking; server virtualization; telephony & omni-channel contact center systems such as Automated Call Distribution (ACD), Interactive Voice Response System (IVRS), Computer Telephony Integration (CTI) and Web-chat system.

Interested parties please click “Apply Now” or WhatsApp 90201238.

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.