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Operations Executive

Viu

  • Company Industries:Telecommunication

Job Information

  • Post Date:2022-09-01
  • Career Level:Middle
  • Location:Kowloon Bay
  • Yr(s) of Exp:3 years
  • Qualification:Degree
  • Employment Type:Full Time
  • Job Function:Information Technology (IT)  Application Specialist - Software  Network & System  Mobile / Wireles

Job Description

Responsibilities

  • Perform day-to-day operation activities on website and mobile application.
  • Closely work with global operation teams to satisfy user enquiries and requirements from various departments.
  • Coordinate with both internal and external stakeholders from different regions and provide daily helpdesk technical support.
  • Monitor operational performance of both internal and external systems.
  • Report to Operations Manager to set operations goals and workflows.
  • Plan and develop operation methodology for handling customer enquiries through different communication channels.
  • Consistently collaborate with global IT teams.
  • Assist in administrative duties and any ad-hoc projects as required.

Requirements

  • Diploma or University graduate.
  • 3 years of relevant working experience.
  • Customer-oriented, logical thinking, positive, responsive and self-motivated.
  • Organized, detail-minded and able to prioritize work to meet deadlines.
  • Good command of spoken and written English. Hindi speaking is an advantage.
  • Proficiency in MS office applications. Familiar with Agile methodology and exposure to Jira.
  • Experience working with a subscription-based and/or streaming-based service is an advantage.

Company Info

Viu is a leading pan-regional over-the-top (OTT) video streaming service operated by PCCW Media Group. It is available in 16 markets including Hong Kong, Singapore, Malaysia, Indonesia, the Philippines, Thailand, Myanmar in Asia, the Middle East countries of Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, the UAE and the newly launched South Africa.

Operating with both an ad-supported tier and a premium subscription tier with more features, Viu delivers premium Asian content in different genres from top content providers with local language subtitles as well as original production series under the ‘Viu Original’ initiative. 

Viu offers users express delivery of telecast content, streaming and download features, and localized user interfaces. With the patented Dynamic Adaptive Transcoding technology, Viu can provide the best viewing experience regardless of device or network conditions.

The service can be accessed via Viu app (available for free on App Store and Google Play) on connected devices, e.g. smartphones and tablets, as well as on web by logging into www.viu.com.

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