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Assistant IT Technical Support Officer (5-day work)

Centaline Data Technology Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2022-08-30
  • Location:Tsim Sha Tsui
  • Yr(s) of Exp:3 years
  • Qualification:School Certificate
  • Employment Type:Full Time, Permanent
  • Job Function:Information Technology (IT)  Hardware  Support  Technical / Functional Consulting
  • Benefits:Dental insurance, Education allowance, Medical insurance, Performance bonus, Five-day work week

Job Description

Responsibilities:

* Lead and provide end-users technical support and conduct troubleshooting on hardware, software, and other computer services

* Supervise the team to ensure service delivery on time

* Manage server, database and network infrastructure

* Coordinate with internal and external parties to deliver the project deliverable

* Ensure that escalated technical problems are prioritized and follow-up actions to fault cases are completed in a timely manner

* Handle ad hoc projects assigned by supervisor

* Review the incident sequence, root cause, remedial action & preventative measure to provide constructive suggestion to ensure the preventive and qualified follow-up action in place and on track.

Requirements:

* DSE Graduate or related discipline in Information Technology or equivalent

* 3-4 years’ or above working experience in technical support role, with team leader experience is highly preferred

* Knowledge in supporting PC/ LAN/ WAN, systems and applications

* Knowledge in advanced networking - (Configure Router, Network Switch, Firewall)

* Good communication skills, hard-working and able to work independently

* Immediate available is highly preferred

(Candidate with more experience will be considered as Senior Technical Support Officer)

We offer excellent career opportunities and competitive remuneration package to the right candidates.  Please promptly send your CV with current and expected salary by e-mail to Centaline Data Technology Limited.

Company Info

Centaline Data Technology Limited is a subsidiary of The Centaline GroupTo cope with our continuous growth and business expansion, we are looking for energetic and high calibre of candidates to join.  We offer excellent career opportunities and competitive remuneration package to the right candidates.  Please promptly send your CV with current and expected salary by e-mail to [email protected]

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