Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Requirements:

• Higher Diploma or Degree holder in Information Services or related disciplines;
• 1-3 years' relevant support experience
• Spoken English and Cantonese is a MUST
• Good command of written and spoken English and Mandarin is a plus.
• Mature candidate is welcome
• Less experience / Fresh will be considered as Junior IT Officer

We have an excellent corporate culture, friendly colleagues, all kinds of benefits, such as Five-day work per week、Education and Transportation Allowance、Performance Bonus, Overtime pay and so on.


Personal data collected will be used for employment-related purposes only.

BROCENT ASIA Limited (ABBR. BROCENT) is an IT Managed Service and Solution Provider, and a leading IT Professional Services Provider. BROCENT differentiates his value by delivering Responsive Service, High Technology, Wide Service Coverage and Cost Efficient IT Plan.

BROCENT owns 106+ IT service management personnel. Every day the Service Command Center (SCC) and Network Operation Center (NOC) manage over 1,500+ certified engineers handling the categorized IT request, incidents and system alerts about more than 600,000 sets system.

As an ASIA IT Managed Service Provider, through a unique mode of "Platform + Service" , Resource Supply Chain driven by Big Data & AI, BROCENT delivers the IT Support & Maintenance Plan in most Asia countries and cities , and supports customers to improve IT Rate of Return on investment and reduce the Total Cost of Ownership (TOC).

The management framework of BROCENT IT Managed Outsourcing services can enables customers to choose the best IT infrastructure after IT assessment and IT Audit, which improves the operation efficiency and then strengthen then competitive technology advantages, and enhancing the IT management efficiency, security and accountability, it achieves the business management goal and contingency objective . BROCENT service team mainly adopt end-to-end IT services infrastructure to support customers to plan, build, support, manage, improve and innovate the complete lifecycle of IT infrastructure & system to build up the measurable and positive IT investment reward with a highest technical qualified expert team .

For more information about Brocent, please visit our website:https://www.brocentasia.com/


If you're interested in this role or other IT copositions, please send your updated CV to Agnes [email protected]