Senior Desktop Support Specialist ($35k-50k) (Financial Institution)
EIRE Systems (Hong Kong) Limited
- Company Industries:Information Technology
Job Information
- Post Date:2022-08-29
- Career Level:Middle
- Location:Quarry Bay
- Yr(s) of Exp:4 years
- Qualification:Degree
- Salary:HK$35,000 - HK$55,000 /month
- Employment Type:Full Time
- Job Function:Information Technology (IT) Hardware Support Network & System
- Benefits:Dental insurance, Medical insurance, Five-day work week
Job Description
TECHNICAL SKILLS:
- 4 years’ experience directly supporting users in a financial institution.
- Technical understanding of Windows 10, Office 2016 and Windows Server operating systems to MCSE level.
- Knowledge of market data infrastructure and applications, including Bloomberg will be an advantage
- Solid understanding of LAN\WAN technologies and TCP/IP networking.
- The skills to provide networking and VPN troubleshooting.
- Experiences on support mobile devices such as iPad, iPhone and Android devices.
- Ability to write and modify scripts.
RESPONSIBILITES:
- Provide professional IT support service to onsite, remote and travelling users.
- Escalate problems to vendors and in-house experts when required.
- Engage solutions comply with global standards.
- Attain sufficient knowledge of the in-house and third party applications, in order to quickly identify and organize a solution for any related problem.
- Manage or assist with any IT related project as required.
- Ensure open issues are passed to appropriate staff at the end of each shift.
- Conduct helpdesk calls and service requests are logged, processed and monitored according to company procedures and within SLA.
REQUIREMENTS:
- Bachelor’s Degree in Computer Science or related field.
- Microsoft Certified Software Engineer (MCSE)
- The ability to deal with business users at all levels.
- Technical problem-solving and analytical ability.
- A service orientated business facing approach and a team player
- A proven track record managing their own project life cycles.
- Coordinate others globally to accomplish overall corporate goals and able to work independently.
- Proficient written and verbal skills in English.
Company Info
EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Hong Kong and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.
We provide professional IT services, both project-based and ongoing operational support, in three main areas:
- IT Managed Services
- Project Management
- IT Consulting
With offices in Tokyo, Hong Kong, Singapore, and Shanghai, EIRE Systems is in a position to provide local, regional, and global IT strategy and technology solutions at all levels to our clients.
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