Key Responsibilities:

• Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone or email
• Responds to isolates problem, and determines and implements solution.
• Support End-User Services Hotline support and answer user enquires on in-house IT service
• Handle the user enquire and service renewal on PC and Mobile device service
• Provide first level Microsoft office, SharePoint, business productivity tools consulting and support
• Provide First-level daily support on both network, desktop hardware & software problem
• Re-configuration of PC HW, printer and SW due to office relocation
• Provide VPN client, mobile device and network access support
• Provide standby support on ad hoc issue
• Monitor ticket status and engineer support
• Follow up with customers to ensure issue has been resolved.

• Higher Diploma or Degree holder in Information Services or related disciplines;
• 3-5 years' relevant support experience 
• Solid experience on Active Directory is a big plus
• Cantonese is a MUST
• Good command of written and spoken English and Mandarin is a plus.
• Mature candidate is welcome

System Administrator - all-round (inhouse)

Responsibilities

• Hardware/software setup, maintenance and trouble-shooting
• Provide hardware, software, Database and network support
• Coordinate with vendors on hardware and software purchase/maintenance
• Manage IT asset and server hardware inventory
• Documentation of network and IT infrastructure
• Vendor and Project management
• Follow up ad-hoc task

Requirements

• Higher Diploma or Degree in Computer Science or related discipline
• Minimum 4 years working experience related to IT support and troubleshooting
• Good command of written and spoken English and Chinese, including Putonghua
• Strong analytical and problem solving skills
• Good communications skill and self-motivated
• Able to work independently

Technical Skills

• Strong infrastructure skills (Cloud, AWS, Windows, VMWare, Linux, Veeam, Networking, HA Soultion)
• Scriping like Windows Powershell/ Linux Shell scripts, or others scripting tools
• Knowledge in Firewall, Switches, SAN, MSSQL, MYSQL, VOIP, VPN

System Engineer (Window x1, Linux x1), (inhouse)

Responsibilities:

• Perform Window/Linux system administration including system setup and backup, software installation, patch upgrade, systemmonitoring and health checks.
• Responsible for system troubleshooting and performance turning.
• Manage capacity monitoring on system and applications.
• Provide advice and consultancy service to project team with systemarchitecture design.
• Revise technical standard guidelines adhering to Internal IT auditregulations.
• As a technical advisor for junior system administrator.

 Requirements:

• Degree holder in information technology, computer science or related discipline
• Minimum 2 years working experience in Windows XP/7, Window 2008Server and Redhat Linux 6 system administration
• Solid knowledge in technical infrastructure environment and experience in system architecture design
• Hands-on experience in Microsoft Window 2008 Active Directory, Microsoft Cluster, Redhat GFS, Redhat Cluster suite and middleware products such as Hyperion/BIEE, Tomcat, IIS, Apache, WebSphere and MQSeries
• Proficiency in window/shell scripting
• Experience in blade server system administration, VM and Lotus Notes is a plus.
• Self-motivated, and willing to work under pressure to meet deadlines
• Will to work out of office hours for urgent production issues supporting
• Good interpersonal and communication skill with a good command of spoken and written Chinese and English, knowledge of Mandarin is a plus.
• Experience in cloud/big data architecture design, system security, ISO 20K/ITIL is an advantage.
• Experience in IT inventory management and IT operation automation is an added value.
• Good price negotiation, IT procurement, budget and financial management skills will be a definite advantage.

Data Centre Operator, 1 year experience+, 7x24 shift, Cantonese MUST, Good English, upto 20k + allowance

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