• As a L2 Help Desk to end-users from receiving IT related incidents and requests;
• Provide first line determination and resolution to resolve/fulfil end-users IT incidents/service requests;
• Perform technical support service of computer applications, hardware, software, networking, and infrastructure IT support to users;
• Keep track of incident tickets updated and follow up with relevant support teams/vendors in accordance with the defined SLAs;
• Manage external vendors to provide technical support on corporate IT Infrastructure.
• Create, delete, reset and suspend user's ID of operating system per approved request.
• Review and update ID admin documentations where required.
• Participate in IT audit by providing information and documentation in a timely manner and achieve SAT audit rating.
• Perform Privilege Authorization Revalidation and remediate all deviations in a timely manner.
• Perform timely escalation to respective support team where necessary.

• Diploma or above holder in Computer Science, Information Technology or related discipline
• Minimum 5 years of working experience in the L1/2 helpdesk support & infrastructure administration experience
• Proficiency in the system administration, such as AD/M365/VDI infrastructure
• Familiar with network support and troubleshooting, such as Switch & Router, cabling
• Knowledge of DNS, TCP/IP, LAN, WAN and anti-virus systems;
• Good command of English and Chinese (Cantonese & Mandarin)
• With financial industrial experience will be an advantage.

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.

Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

The Asia Pacific region isn’t just our focus, it’s our specialty. We combine our regional expertise with industry experience and local market understanding. Our continuum of services begins with solutions for temporary or contract staffing, permanent placement and extends to holistic workforce solutions.

persolkelly.com.hk

 Employment Agency Licence No. 68637