Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Job Description

• Provide customer and IT support services including: daily IT operations for hotline & deskside support, equipment maintenance and service provisioning.
• Incident handling, problem troubleshooting and escalation to upper tier
• Keen to learn more new technology - To study IT product portfolio and maintain a professional level of technical know-how
• Participate in ad hoc projects as assigned.

Requirements

• Degree holder of computing, engineering or business discipline
• Minimum 1 year relevant customer service support experience (in IT industry preferred)
• Basic technical skills and experience of applications (e.g. Windows OS, O365) and hardware PC / smart device support.
• Customer-focused, proactive and approachable with a service-oriented manner.
• Ability to work under pressure, willingness to work long hours to meet tight deadlines.
• Excellent interpersonal and communication skills.
• Good command of written and spoken English. Proficiency of Mandarin will be an advantage.

The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.

PwC - Mainland China, Hong Kong SAR and Macau SAR 

PwC Mainland China, Hong Kong SAR and Macau SAR work together on a collaborative basis, subject to local applicable laws. Collectively, we have over 800 partners and more than 20,000 people in total.

We provide organisations with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest.

We are located in these cities: Beijing, Shanghai, Hong Kong, Shenyang, Tianjin, Dalian, Jinan, Qingdao, Zhengzhou, Xi’an, Nanjing, Hefei, Suzhou, Wuhan, Chengdu, Hangzhou, Ningbo, Chongqing, Changsha, Kunming, Xiamen, Guangzhou, Shenzhen, Macau, Haikou, Zhuhai and Guiyang.