THE ROLE

Main responsibilities:

• Monitoring of store processes like the upload of sales data and the download of transfer data
• Check software updates for cash registers
• Documentation of installed hardware in new stores
• Inventory of cash registers and peripheral hardware in the Remedy inventory database
• Analysis of store openings and closings together with the partner of Esprit
• Troubleshooting of all incidents in store environment, especially cash register hard- and software
• Identification and communication to the network team regarding needed network inventory
• Handling all related incidents and requests in the Remedy ticket system
• Monitoring, evaluation and escalating tickets related to the partners of Esprit, regarding field services, Omnichannel and cash register application.
• 1st Level ticket handling and documentation in Remedy ticket system
• Support of the Omnichannel infrastructure and devices with partners
• Testing of new hardware and software before rollout
• Incident handling and support of PDAs, back office PCs and peripherals like sign pads, cash printers and scanner
• Documentation of processes and technical configurations
• Assist with diverse projects
• Carry out individual assignments that fall under the main scope of the job or are based on operational necessity, at the supervisor’s discretion         

Qualification Profile:

Studies

• Degree in IT / business information technology with first professional experience in a comparable position alternatively.
• IT Specialist combined with advanced occupational training and with wide professional experience in a comparable position.

• Hands-on professional expertise in securing, testing, running and tuning IT infrastructure
• Hands-on professional expertise in managing cybersecurity, data protection and software licensing
• Ability to code and duty to automate

Language skills 

• Business fluent English skills

• Good knowledge of minimum two client operating systems
• Good hardware knowledge in client, server and peripherals
• Basic knowledge of client server and network environments
• Good knowledge in standard applications like Microsoft Office
• Basic knowledge of SQL
• Basic knowledge of cash register hard- and software
• Basic knowledge of mobile Apple hard- and software

Other competences

• Experience in IT infrastructure operations
• Experience in providing customer services
• Conceptual strength
• Analytical skills
• Communicative and team minded
• Willingness to learn new things and participate in projects

Interested parties please do not hesitate to apply with a full resume with your current Salary, expected salary and available date. All personal data collected will be treated strictly in accordance with our personal data policy and for recruitment purposes only.