Job Descriptions

• Serve as the L2 technical support to HK and China users remotely who are seeking assistance over the phone, email, or service desk management system
• Provide L1 support for critical business systems and resolving of issues with vendors and/or regional teams.
• Support, monitor, upgrade and maintain the IT systems and infrastructure.
• Troubleshoot system and network infrastructure problems, diagnosing and solving hardware and software faults.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
• Collaborate with various IT service providers for proper lifecycle from quotation and SLA negotiation, delivery till billing processes.
• Develop and maintenance of IT documentation
• Maintain the accuracy and quality IT asset inventory
• Ensure compliance in Disaster Recovery for Business Continuity Planning (BCP), security, and other corporate IT standards and policies
• Develop and facilitate end-user system training as required
• Contribute to various local and regional IT projects as required

 Requirements:

• Bachelor degree holder in Computer Science or IT related field
• Minimum 5 years of hands-on relevant experience
• Familiar with Microsoft Windows family of products, Active Directory, O365, VOIP, LAN/WAN/Wi-fi networking, anti-malware endpoint protection, data protection and office automation tools
• Sound knowledge with cloud-technology, SD-WAN, virtualization and cybersecurity
• ITIL certificate holder preferred
• Good command of both written and spoken Chinese and English and Mandarin
• Immediately available is preferred

 Attitude:

• Excellent interpersonal & negotiation skills
• Strong communication and presentation skills
• Adaptable and versatile
• Able to multi-task and result-oriented
• A tech-savvy with strong customer-oriented mindset

• HKICPA as Authorised Employer
• ACCA as Approved Employer

We offer a competitive remuneration package, 5-day working week and medical insurance. Applicants should e-mail their resume with contact telephone number as well as current and expected salaries to the HR Unit.

Website: www.boardroomlimited.com
Address: 31/F, 148 Electric Road, North Point, Hong Kong.

JOIN US FOR A CHALLENGING CAREER

BoardRoom is Asia-Pacific’s leader in Corporate and Advisory Services including Regional Employee Plan Services, Regional Payroll Solutions, Corporate Secretarial, Share Registry Services, Accounting, Taxation, Payroll, and Human Resources. For over 50 years, we have supported companies over decades from start-ups to giants, in navigating through complex operational and regulatory policies and cultural sensibilities. BoardRoom is well positioned in Asia-Pacific with offices in Singapore, Australia, China, Hong Kong, and Malaysia, as well as an extensive partner network in Asia to help businesses expand and grow. We are the partner of choice for many Fortune 500 multinational companies, public listed and privately owned enterprises.

We are rapidly expanding our practice in Hong Kong to serve both listed clients and non-listed multi-national companies. To further strengthen our service teams, we invite applications for the following positions:

Direct apply to:  [email protected]