Customer Service Assistant

Responsibilities

• Provide customer service
• Answer customer service hotline, respond to mailbox,
• Handle complaint case
• Provide prompt and appropriate solution to customer in resolving complaints properly under company standard and maintain satisfactory quality of customer service
• Prepare customer feedback reports, quotation of repairing service and issue invoice
• Perform general clerical and administrative support
• Perform ad hoc duties as assigned

Customer Service Supervisor 

Responsibilities

• Provide high quality and handle customer enquiries, complaints and provide solutions to customers in a professional manner;
• Monitor our technician in daily maintenance and repair works performance;
• Liaison with clients and internal parties on CS and technical issues;
• Handle customer re-engagement;
• Analyze and update CS reports and other related reports;
• Communicate with product team and engineers ;
• Participate in different ad hoc projects as assigned by the management;

Requirements

• Tertiary level or above (Degree Holder preferred);
• 3-5 years Customer Service experience for Supervisor ;  1-2 years Customer Service experience for assistance, (Preferably gained from information technology industries);
• Open minded with strong interpersonal and customer service skills;
• Good communications skills and problem solving skills, independent with strong multi-tasking abilities;
• Good command of both verbal and written in English, Cantonese and Putonghua;
• Proficiency in MS Office applications;
• Immediately available will be an advantage.

***** Please provide your expected salary in your CV for reference *****