IT Operations Manager
Bureau Veritas Hong Kong Limited
- Company Industries：Laboratory
Job Information
- Post Date：2022-08-19
- Career Level：Middle
- Location：Kowloon Bay
- Yr(s) of Exp：10 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Information Technology (IT) IT Project Management / Team Lead IT Management Network & System
- Benefits：Double pay, Education allowance, Free shuttle bus, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
Responsibilities:
- Accountable for governance of IT support & infrastructure operations and projects. Governs support of L1/L2 Service Desk, Application Server, DBA & Incident Management, plus coordination with Group IT organization for network, infrastructure, hosting support etc. Governs, manages & drives major infrastructure upgrade projects on behalf of IT
- Govern & manage infrastructure projects according to stakeholder expectations & best practice delivery methodology. Define project approach, stage gates, entry & exit criteria. Manage project throughout implementation lifecycle, from procurement / infrastructure commissioning to testing & deployment. Report status to senior stakeholders as required
- Govern & manage the delivery of infrastructure services including contract, legal, IT standards & information security compliance
- Define & govern IT Operations in alignment with industry-leading practices & with reference to IT Operation standards such as ITIL 2011 (ITIL v3) / ITIL 2019 (ITIL v4)
- Enhance support model to align with ITIL; provide training, support, mentoring & CI to fully implement in practice. Document scope of services with clearly defined RACI; enforce accountability; eliminate gaps & handoffs between teams. Define operational support procedures (SOPs) for Service Desk & Infrastructure Support
- Manage CPS IS IT Ops support team including Incident Management, Service Desk, DBA & Application Server Admin. Leadership, development & coaching of the team from annual performance reviews to day-to-day feedback & personnel management. Recruitment of management / team members as necessary
- Ensure continuity of IT operations service quality & continuity to IT operations SLAs, ensuring Availability, Capacity, Continuity and Incident Management. Reports & manages SLAs of supporting infrastructure services & takes corrective action as required
Job Requirements:
- Bachelor degree in Computer Science, or related discipline
- 10 years IT technical infrastructure and operations experience
- 5 years of large scale IT infrastructure project management experience
- Experienced in 3rd party infrastructure contract management & vendor management. Experience managing multiple cloud PaaS implementations, e.g. AWS, MS Azure
- Demonstrated high proficiency in leading & managing complex IT infrastructure projects
- Demonstrated high proficiency in leading IT service operations teams
- Demonstrated experience working with foundation ITIL V3 processes, Incident and Change Management, Root Cause Analysis & Corrective Actions
- Good knowledge of cybersecurity risks, best practices & remediations
- Certifications in Cloud Architecture, Cybersecurity & Project Management preferred
- Experience in consumer products / retail / logistics & supply chain solutions preferred
Professional Skills
- Cross functional team management and leadership abilities
- Highly proficient in IT project methodology, governance, planning, sourcing & operational management
- Superior domain knowledge of vendor management / management of 3rd party service providers
- Excellent analytical thinking & problem-solving ability
- Superior interpersonal skills & presentation skills
- Able to work in a fast paced environment, with limited supervision
- Willingness to learn and take on new responsibilities
- Effectively interact at technical, management & executive levels
- Work in a highly collaborative environment with peers and executives. Experienced in team building, man-management, motivation & governance
- Focus on outstanding customer service
- Excellent command of verbal and written English; excellent communications skill
- Proficient in MS Word, Powerpoint, Excel, Visio
We offer competitive salary and benefits to the right candidate. Interested parties please send your application with date of availability, present & expected salary to the Human Resources Department, Bureau Veritas Hong Kong Limited by mail or clicking “APPLY NOW”. To submit your application by mail, please mark "Confidential" and position applied on the envelope.
Our Benefits:
- Excellent Training & Career Advancement Opportunities
- Double Pay, Performance Bonus
- 5-day Work Week
- Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave
- Life & Medical Insurance Benefits
- Mandatory Provident Fund Contribution
- Education & Training Subsidies
Join us on Linkedin: https://www.linkedin.com/company/bureau-veritas
Mail
7/F, Harbourside HQ
8 Lam Chak Street
Kowloon Bay, Kowloon
Personal data collected will be used for recruitment purposes only.
Company Info
Your career is about more than building a résumé — it’s a chance to leave your mark.
Make an impact doing work you can be proud of at Bureau Veritas. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all.
About Bureau Veritas
Bureau Veritas is a world leader in laboratory testing, inspection and certification services. Created in 1828, the Group has more than 82,000 employees located in more than 1,600 offices and laboratories around the globe. Bureau Veritas helps its clients
improve their performance by offering services and innovative solutions in order to ensure that their assets, products, infrastructure and processes meet standards and regulations in terms of quality, health and safety, environmental protection and social
responsibility. Website: www.bureauveritas.com
BV Consumer Products Services is a world-leading concept-to-consumer supply chain solutions partner working with organizations throughout the supply chain. With well in excess of 100 offices and laboratories spread around the world, we are proud to be
the quality managers for many of the world’s leading brands, retailers and their supply chains.
With a presence in every major sourcing and selling territory around the world, our testing, inspection, certification and advisory solutions help companies making, distributing or selling consumer and technology products to improve their: product quality,
safety, connectivity, security and environmental compliance, sourcing flexibility, speed-to-market, profitability and brand security throughout the supply chain. Our product testing include soft goods, hard goods, toys, premium and juvenile products, etc. Website: www.cps.bureauveritas.com
To cope with our continuous development, we cordially invite you to join as one of our professional associates.
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