Business Analyst
Fano Labs Limited
- Company Industries：Information Technology
Job Information
- Post Date：2022-08-15
- Career Level：Entry Level
- Location：Shatin Area
- Yr(s) of Exp：1 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Information Technology (IT) IT Project Management / Team Lead Product Management / Business Analyst
- Benefits：Dental insurance, Medical insurance, Work from home, Five-day work week, Flexible working hours
Job Description
Position summary:
As a Business Analyst, you would facilitate our clients in using our AI products to improve their operational efficiency. You are a key player in an energetic team of highly skilled and project management professionals. You should have relevant experiences in client serving and project delivery process. You will be rewarded with competitive compensation packages and exceptional growth opportunities.
Responsibilities:
- Learn and master product features and acts as application specialist to present our product values to clients
- Gather user requirements and translate them into actionable items for implementation
- Prepare project/ product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc
- Receive and manage clients’ reported issues and provide initial investigation and response to the client
- Trouble shoot on issue by analysing error log and keep track of issue status and follow up in well manner
- Work across multiple internal teams and external partners to ensure project success
- Offer professional user training and support to clients on our enterprise products
- Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables
Requirements:
- Bachelor degree in any relevant disciplines (Finance, Business Management, Project Management, Information System or Computer Science)
- Minimum 2+ years of experience as consultant/support role in application/software project delivery
- Sound knowledge on SaaS product, cloud/ on-premise hosting, project management approach and web/ app application is an advantage
- Excellent communication and presentation skills
- Fluent in English, Cantonese and Mandarin
- Fresh graduate with passion in the digital industry will also be considered
Plus:
- Previous project and account management experience is highly preferred
- Experience with python programming, AI technology, micro-service architectures is an advantage (Docker, RESTful API...) is a plus
- Hands-on experience in gathering business requirements or application trouble-shooting is an advantage
Company Info
Fano Labs is an AI company headquartered in Hong Kong specialised in Speech Recognition and Natural Language Processing technologies. Focusing in a variety of languages, dialects and mixed languages, specially Cantonese and languages in Southeast Asia, our solutions help enterprises from various sectors with customer service, compliance and other lines of business.
With the advanced AI technologies, Fano Labs provides a smart Customer Service and Speech Analytics System, for customers from various sectors, where they can greatly enhance their management capability and service quality, by accurately identifying potential compliance risks while detecting and analysing the sentiment of the customers. Also, it will allow enterprises to reduce costs and uncover potential sales opportunities by providing managers with valuable business intelligence which will lead to revenue increases.
For more information about our solutions and organisation, please visit www.fano.ai
| Position | Company | Location | Update |
|---|