Your role:

• Review operation audit and QA call items to enhance control at retail shops or call centre on a regular basis
• Monitor and evaluate sales activities are compliance to pre-defined quality specifications and standards
• Compile statistical reports and highlight areas for improvement
• Identify root causes of complaints and recommend solutions to improve operations and control
• Identify operational deficiency and upkeep control quality
• Support other ad hoc tasks as assigned by supervisor

To succeed in this role:

• Form 5 / HKCEE / HKDSE graduated or above with 1-2 years working experience
• Good knowledge in sales operation process and product offers
• Knowledge in retail shops or call centre working systems will be an advantage
• Analytical skill with good observation
• Good problem solving, interpersonal and communication skills
• Able to work independently and under pressure
• Proficient in both written and spoken English & Chinese
• Good in PC skills such as MS Excel, PowerPoint, Word and Outlook

We offer the benefits of working with highly experienced professionals in an energetic and high-growth environment, competitive remuneration package plus satisfactory fringe benefits. If you wish to have an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary.

For more information on other job opportunities of PCCW, please visit our website.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.
Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.