OVERALL PURPOSE OF THE JOB:

The role of Inventory Controller has primary focus to facilitate clearance of inactive property in Christie’s Hong Kong, the role has to follow our inventory policy, standard procedure and timeline to drive the inventory programme towards the clearance goal. The role mainly provides administrative support to the Inventory Team, it may involve direct interaction and contact with Christie’s clients via email, phone call and letter, to assist and coordinate collection, local delivery and shipping services for clients as appropriate. The Inventory Controller represents Christie’s to clients, embodying the business’ core values and upholding our Client Service Standards.

Key Responsibilities/Tasks:
(Duties include but are not limited to the following)

• Follow Christie’s inventory policy, standard procedure and timeline to contact clients for collection of their property stored in Christie’s Hong Kong
• Liaise with key stakeholders in the business including Service Operations, Specialist Department, Client Team Leader (CTL) etc. to follow up on client’s inactive property proactively
• Handle clients and colleagues’ enquiry, and provide inventory listing as required
• Update the Christie’s client system in results of any changes with client’s contact information
• Update and maintain the database with capturing latest progress and statistics on the clearance programme, provide regular report and update to the line manager
• Supports the Inventory Management and Audit Lead to monitor and maintain data integrity across Hong Kong sites and to facilitate the movement of specific inventory categories between sites, both internal and third party
• Comply at all times with Christie’s policies on data protection & client confidentiality
• Comply at all times with Christie’s client service standards
• Other tasks & projects as assigned by the Department

Skills/Competencies Required:

• A least 2 year of working experience in administration or relevant fields preferred
• Working experience in customers services or relevant fields is a plus
• Ability to work with clients independently in person and remotely
• Ability to work well as a team and promote team effectiveness
• High degree of organisation with ability to multi-task, prioritise and follow up promptly
• Proficient in Excel, Word and Outlook
• Excellent written skills in Chinese and English
• Fluency in Cantonese, Mandarin and English
• Desire to learn and take on new challenges with positive attitude

World’s Leading Auction House

Christie’s is a name and place that speaks of extraordinary art, unparalleled service and expertise, as well as international glamour. Founded in 1766 by James Christie, Christie's has since conducted the greatest and most celebrated auctions through the centuries providing a popular showcase for the unique and the beautiful. Christie’s offers over 450 auctions annually in over 80 categories, including all areas of fine and decorative arts, jewellery, photographs, collectibles, wine, and more. Prices range from $200 to over $100 million.

Christie’s, the world's leading art business, had global auction and private sales. Our sales figures were driven by an increase in new buyers across all geographies coming to the market, including from growth markets such as China and through the Internet.
Christie's also has a long and successful history conducting private sales for its clients in all categories.

Christie’s has a global presence with 53 offices in 32 countries and 10 salerooms around the world including in London, New York, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich, and Hong Kong. More recently, Christie’s has led in growth markets such as Russia, China, India and the Middle East, with successful sales, exhibitions and initiatives in Shanghai, Moscow, Baku, Beijing, Mumbai, Delhi, Jeddah, Abu Dhabi, Doha and Dubai.