ROLE PURPOSE 

Ensuring a first-class customer service is always provided by managing the hotline and follow up promptly for call escalation. 

 MAIN RESPONSIBILITIES 

• Co-ordinating the call centre operation, managing an outsourced call center vendor, reporting status and key incidents to Key Account Service Manager 
• Manage data input, Call Centre Database and Hotline Systems 
• Record and collect all information relating to repair/ enquiries/ customer work request and to achieve ‘First call resolution’ 
• Collaborate with departments for call escalation, call record and report preparation 
• Support Manager for potential customers follow up and sales activity to achieve section target 

 REQUIRED EDUCATION AND QUALIFICATIONS

• Higher Diploma or above
• At least 3 years’ experience in customer service, relations or related industry
• Strong customer service orientation with good command of written and spoken English
• Strong in using MS Word, Excel and PowerPoint
• CRM system experience is plus

 For interested parties, please send your detailed resume with expected salary and availability by clicking "Apply now"

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within Glory Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.

As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Globally, we have a presence in over 100 countries, achieved through a combination of direct offices and a proven business partner network. Headquartered in the UK, Glory Global Solutions is the international sales and service business of GLORY LTD. and is built on the solid reputation and rich history of the GLORY Group, Talaris and De La Rue, providing combined experience spanning over 280 years.

Our automated solutions accelerate the cash cycle while relieving staff from the burden of manual cash processes. And our service solutions maximise the value of Glory technology – accelerating installation, optimising performance, maximising service levels and responding to any issues that may arise.

https://www.gloryglobalsolutions.com/