Job overview

To support the student application process in an effective and efficient manner with high attention to detail and strict adherence to agreed timescales, procedures and processes. Effectively assist applicants and customers of INTO partnerships with top level customer service and a dedicated commitment to student success.

Reporting Line

The Application Advisor reports to the assigned Senior Advisor of their team and the Vice President of Admissions but will be expected to work flexibly across a range of teams according to variations in demand.

Key accountabilities and duties

This is a dynamic role in a rapidly growing global organization so responsibilities of the position may change and develop over time.

• Take ownership of each application and handle incoming inquiries from students and education agents.
• Build effective working relationships with University colleagues, peers, and INTO marketing and recruitment teams in the US and globally.
• Critical thinking in fast paced situations to ensure exceptional customer service.
• Outstanding attention to detail and responsibility for the quality of data entered on all systems in an efficient manner.
• Effectively manage daily workflow including evaluation on student’s transcripts and follow system process.
• Help potential customers understand the programs offered by INTO.

Location

Kowloon, Hong Kong

Qualifications

Essential

• Bachelor’s degree preferred.
• Well-organized, high attention to detail and data accuracy.
• Self-motivated, able to work independently and collaboratively and take up new challenges.
• Ability to communicate, build and maintain positive and professional relationships.
• Strong decision-making skills and ability to view processes holistically.
• Ability to prioritize, meet deadlines and work under pressure.

Desirable

• Understanding of international student needs.
• Previous experience of working in student admissions or student services.
• Experience studying abroad.
• Proficiency in a second language other than English.

INTO’s Mission: Through innovative partnerships with leading universities we expand opportunities for higher education, ensuring success and transforming the lives of our students and staff.

Across the world, there is increasing demand for top quality higher education, with more and more students demanding access to provision beyond their home country. INTO partners with universities in three continents to address this global demand and help transform their international capacity and performance. Since 2006, we have successfully launched 22 unique joint venture partnerships universities in Europe, North America and Asia. We have enrolled over 14,000 students yearly from 128 countries and now have about 1800 employees, based round the world.

Our Mission is underpinned by five core values: Purpose, Partnership, Performance, Passion and Pride. We seek employees who share these values in an organisation which has a diversity of talent specialisms and cultures.