Senior Officer (Licensed), (Phone Banking, Call Centre), Technology & Operatio
DBS Bank Ltd
- Company Industries:Financial Services
Job Information
- Post Date:2022-09-07
- Career Level:Entry Level
- Location:Kwun Tong
- Yr(s) of Exp:1 years
- Qualification:Non-Degree Tertiary
- Employment Type:Full Time
- Job Function:Banking / Finance Retail Banking Sales CS & Business Devpt Call Centre Cu
Job Description
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Provide customer-focused service to call centre customers in placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products
- Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
- Participate in ad hoc tasks and projects as assigned
Requirements
- Post secondary or above, preferably degree holder in any disciplines
- Preferably with experience in call centre in banking or financial institutions, and good knowledge of banking, credit cards and investment products
- Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO)
- Customer-focused with excellent communication and interpersonal skills
- Able to work at flexible hours on weekends and public holidays
- Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Company Info
See Job Descriptio
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