將通過多種平台（包括但不限於電話、電子郵件、實時聊天和視像通話）以及時的方式提供服務，提升客戶的整體滿意度。

主要職責

• 以積極、友善和專業的態度解答一般查詢

• 通過電話和電子郵件滿足客戶不同的服務需要

• 遵守所有監控和服務規定，確保熱線運作順暢

職位要求

• 文憑或以上

• 歡迎應屆畢業生申請

• 有銀行或金融機構工作經驗者優先

• 良好的粵語、基本英語和普通話

• 懂得中英文輸入法

• 工作地點：美孚／荃灣

*可即時上班者優先

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.