Internal Title: Operations Manager 

 Responsibilities:

• Participate in the setup of the infrastructure and operational processes for the ePension administration;
• Design operational procedures, manual, and policies for the ePension operations;
• Ensure all operational processes comply with regulations and guidelines;
• Monitor the project timeline and identify any risks and potential impacts;
• Draft and review user and functional requirements, perform end-to-end UAT, and work closely with developers as a team;
• Prepare meeting materials for meetings with external authorities and trustees, collect information, and  incorporate them into functional requirements; 
• Perform Ad hoc assigned tasks including coverage of administrative functions;
• Proactively interact and collaborate with external and internal stakeholders to ensure project deliverables would be accomplished effectively;
• Handle daily operations and processes ePension instructions such as Enrolment, Contribution, Investment Instruction, Transfer, Withdrawal and so on to ensure that all service levels are delivered according to the procedure.

 Requirements:

• 6+ years of solid experience in the pension or financial industry, pension operations experience is a definite advantage;
• Familiar with different pension operational requirements, related technology trends, and other common challenges;
• Capacity to multi-task, manage time effectively and work under pressure, and to fixed deadlines with attention to detail in a fast-paced environment;
• Strong analytical, interpersonal, and communication skills;
• Excellent command of spoken and written English and Chinese;
• Bachelor's degree or with the equivalent education experience is required.

 Our offer: 

• Career development prospect;
• Attractive remuneration;
• 5-day working week;
• 21+ days annual leave for all staff;
• Medical, dental and life Insurance;
• Performance bonus and company shares;
• Education allowance and monthly sports allowance.

Our company is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided will be treated with strict confidentiality and be used for the purpose of selection only. Applicants who are not invited for an interview within 10 weeks may consider their applications unsuccessful. Personal data of unsuccessful applicants will be destroyed within 12 months.

iFAST ePension Services is the digital solution arm of iFAST Corporation Ltd. listed on Singapore’s SGX-ST Mainboard. We are eager to start a technology revolution in the pension industry and empower pension providers with an enhanced and continuous business model by creating a systematic, centralized platform. 

In iFAST Hong Kong, we aim to create an open and receptive working environment where employees will have the opportunities and resources to grow and excel in their area of work. 

Visit our website for more information: https://www.ifastepension.com.hk/en/home

Follow iFAST ePENSION on LinkedIn: https://www.linkedin.com/company/ifastepension

Reach out to the iFAST HR Team for inquiries: https://www.linkedin.com/in/ifasthkhr/