Our client is an global insurance company. They are looking for Customer Service Officer (non-sales role) to join their team.

Responsibilities

• Provide effective inbound call services to customers for product and service inquiry
• Handle enquiries and complaints regarding to insurance policy operation
• Report potential crisis and complaint to supervisor
• Provide advice on handling customer enquiries
• Liaise with clients to resolve client requests or enquiries and provide quality services to clients

• Higher Diploma or above
• Minimum 1-2 years relevant experience in Insurance / Customer Service / hotline service (preferred)
• IIQE Paper 1, 3 are preferred
• Positive attitude and able to work under pressure
• Basic insurance knowledge would be definitely an advantage
• Strong problem solving skill and results oriented
• Good command of both written and spoken English and Chinese
• Candidates with more experience will be considered as Senior role
• Immediately available is highly preferred

Benefits:

• Bank holidays
• 15 days paid annual leave, birthday leave
• Performance Bonus
• On-the-job training