Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Assistant Card Authorization and Portfolio Services Manager.

Principal responsibilities

• Provide efficient and quality authorization services to cardholders and merchants as well as handle cardholders’ enquiries / over-limit requests on card usage
• Ensure the performance of authorization hotline is above the service pledge
• Handle authorization request
• Ensure the provision of efficient card loss reporting / emergency service to cardholders
• Monitor the authorization activities and take appropriate actions to minimize the Bank’s loss
• Ensure the provision of reliable authorization services by monitoring the authorization system network
• Conduct regular reviews on daily operations and make recommendations to enhance customer services

Requirements:

• Diploma in a related discipline or other relevant qualifications
• Minimum 4 years’ experience in card operations with good knowledge of credit card authorization control and credit judgment
• Good communication and analytical skills, with ability to work independently and under pressure
• Resilient, capable to work effectively and responsibly in a dynamic environment
• Shift duty is required on Saturday, Sunday, public holidays and / or overnight
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered as Card Authorization and Portfolio Services Officer.)

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.