Customer Service Officer, Customer Payment Management
AXA Hong Kong
- Company Industries：Insurance/Pension Funding
Job Information
- Post Date：2022-09-27
- Career Level：Entry Level
- Location：Southern Area
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Accounting Others Insurance Others Banking / Finance Order Processing & O
Job Description
Job Responsibilities
- Handle daily incoming premium collection (e.g. cheques, credit card, TT payments, etc)
- Conduct reconciliation and maintain accurate payment records of transactions (e.g. Update payment records to system)
- Handle payment related enquiries and answer emails in a timely and professional manner
- Provide administrative supports to the Customer Payment team (e.g. Bounce cheque handling)
- Liaise closely with other functional teams to deliver quality and excellent customer payment services
- Assist in ad-hoc assignment as required
Job Requirements
- Diploma holder or above in any discipline
- Minimum 2 years relevant working experience, preferably in Insurance and Financial Industry
- Responsible, logical, accuracy and attentive to details
- Proficiency in Microsoft Excel
- Good command of spoken and written English and Chinese
- Customer-oriented, flexible and able to work independently
Company Info
ABOUT AXA HONG KONG AND MACAU
AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer [2], we are also one of the largest health protection providers in Hong Kong and Macau.
'Empowering people to live a better life' is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.
AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.
[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited
[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combined
AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer [2], we are also one of the largest health protection providers in Hong Kong and Macau.
'Empowering people to live a better life' is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.
AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.
[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited
[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combined
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