FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

WE ARE LOOKING FOR .....

Responsible for providing after-sales support to policy-related administrative processes

Roles and Responsibilities:

POS Case Monitoring & Management Support

• Handle enquires from internal & external parties in matters related to POS.
• Review & approve cases handled by juniors.
• Monitor the productivity, quality & efficiency of the team by reviewing the productivity report, audits and management reports in order to ensure consistency and accuracy of the output.
• Conduct resources planning, allocate team workload and monitoring the service turnaround time.

Governance and Control

• Conduct periodic reviews to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines.
• Support Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / ad-hoc auditing activities, annual regulatory reporting or daily case support.
• Monitor and ensure the controls in POS functions are effective and up to date.
• Formulate & implement plan to revise existing controls or add new controls if deficiency is noted. Support reporting activities on control monitoring.

Project Support or Non-Routine Tasks

• Support/drive initiatives and Company strategic projects in order to meet business requirements, including but not limited to Company Campaigns, Digital Initiatives, Operation Efficiency Projects, Compliance & regulatory requirement, etc.
• Organize and provide training to internal staff  
• Reviews POS procedures and internal/external guideline are standardized and updated

Other responsibilities

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Minimum Job Requirements:

• University /College graduate plus 6 - 8 years relevant experience with at least 2 years supervisory experience OR
• Form 5 graduate or above plus 8-10 years related experience with at least 2 years supervisory experience
• Operations knowledge in a life insurance company
• Proficient communications skills to effectively explain POS processes & procedures to staff and other touch points
• Effective problem-solving skills
• Strong leadership and team building skills
• Customer oriented
• Qualification in FLMI is preferable

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.