Customer Services Officer / 顧客服務主任
MedTimes Medical Group Limited
- Company Industries：Medical/Pharmaceutical
Job Information
- Post Date：2022-10-17
- Career Level：Entry Level
- Location：Kwai Hing
- Yr(s) of Exp：1 years
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Admin & HR Clerical / Admin Staff Sales CS & Business Devpt Customer Service - Super
- Benefits：Dental insurance, Education allowance, Medical insurance, Performance bonus, Transportation allowance, Five-day work week
Job Description
Responsibilities:
- Handle incoming calls from CS hotline in a professional manner, answer enquiries and handle appointment booking received by phone, email and other media channels
- Follow up and handle enquiries or complaints with good communication skill and professional manner
- Communicate and coordinate with clinic and internal departments
- Deliver good customer service to meet customer satisfaction
Requirements:
- F.5 or above
- Minimum 1 year customer services oriented experience
- General medical knowledge or clinic experience is preferred
- Fluent in Cantonese and Mandarin, fair in English
- Good communication skills
- Proactive and a team player
- Ability to handle multi-task independently
We offer:
- 5 days work (Monday to Saturday)
- Meal and Traffic benefit
- Medical Benefit (e.g. Free Vaccination, Free Medical Checkup)
- Performance bonus
- Overtime compensation
- Study allowance
- Study loan
- 11 days annual leave
- Birthday leave
- Maternity leave
- Paternity leave
Work Location: near Kwai Hing MTR station
For details, please visit our website: www.medtimes.com.hk
Interest parties please send your full resume with expected salary via APPLY NOW
Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.
Company Info
Medtimes Medical Group, a Hong Kong--based company, offers one-stop comprehensive health services. With
our advanced medical equipment, experienced medical team and attentive customer service, we provide professional and quality medical services to customers in Hong Kong, Macau, mainland China and the Asian region. Our laboratory is one of the local COVID-19
RT-PCR testing institutions recognised by the Hong Kong SAR Government. Our relationship testing results are admissible as evidence to the US Citizenship and Immigration Services for immigration purposes.
Medtimes has been awarded a "Caring Company" accredited by the Hong Kong Council of Social Service. The award is in recognition of our commitment in "Caring for the Community", "Caring for the Employees" and "Caring for the Environment" over the past years.
Medtimes also awarded the Certificate of the Good Employer Charter 2020 & the logo of "Family-friendly Good Employer" by the Labour Department. The objective of the Good Employer Charter 2020 is to continuously encourage employers of different trades and scale (including small and medium enterprises) to adopt employee-oriented and progressive good human resource management practices.
Medtimes has been awarded a "Caring Company" accredited by the Hong Kong Council of Social Service. The award is in recognition of our commitment in "Caring for the Community", "Caring for the Employees" and "Caring for the Environment" over the past years.
Medtimes also awarded the Certificate of the Good Employer Charter 2020 & the logo of "Family-friendly Good Employer" by the Labour Department. The objective of the Good Employer Charter 2020 is to continuously encourage employers of different trades and scale (including small and medium enterprises) to adopt employee-oriented and progressive good human resource management practices.
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