Overview

KPMG Managed Services (MSS) delivers large scale processing and remediation services through innovative and technology-enabled solutions.  Through remediation services, we provide cost effective business solutions to clients, and provide organisations with customised project plans and regulated business processes to achieve operational efficiencies across different sectors and industries.

For those who enjoy administration activities, this role will be interesting for you.

Responsibilities

This is an operations-based role where you will be part of a big team with individual caseload responsibilities. You will: -

• Engage with customers directly to obtain specific information
• Handle customer enquiries and feedback in a professional manner so to better the customer experience
• Take prompt actions throughout the end-to-end process of customer application by complying with Operation Guidelines/Standard Operating Procedures
• Perform quality assurance, quality control, vetting and internal compliance checks
• Provide feedback/results to stakeholders
• Achieve team’s KPI and different service levels

Requirements

• Post-Secondary education in any disciplines
• Experience in handling complicated application processes an advantage
• Previous working experiences in bank, insurance, securities an advantage
• Experience of customer profile or case handling system an advantage
• Candidates with less experience or fresh graduate will also be considered
• Good analytical and problem-solving capabilities
• A good team player and to deliver good quality of customer service
• Ability to communicate effectively in English and Chinese languages, both spoken and written; Mandarin an advantage
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) or similar applications

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment. 

For candidates who are looking for positions in KPMG Audit, Tax and Advisory functions, please refer to https://joinus.kpmg.com.cn/en/listing/ for job openings.

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients. To lead by example, we launched Our Impact Plan (OIP) which includes our ESG commitments and progress across four key pillars – Planet, People, Prosperity and Governance.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information. 

Please note that all information in this form has been voluntarily supplied and will be used by KPMG for selection purposed only.