Customer Service Administrator (Digital Transformation) (Ref: JD-CSA)
Public Bank (Hong Kong) Ltd
- Company Industries：Financial Services
Job Information
- Post Date：2022-10-14
- Career Level：Entry Level
- Location：Not Specified
- Yr(s) of Exp：1 years
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Admin & HR Clerical / Admin Staff Banking / Finance Retail Banking Others
- Benefits：Double pay, Medical insurance, Performance bonus, Five-day work week
Job Description
- Responsible for answering customer inquiries via phone, live chat, offline messaging or email to enhance customer experience with our digital banking products and services
- Collaborate with teammates to resolve customer issues in an efficient manner
- Secondary or above with minimum 1 year experience in call centre or customer service field, preferably in banking industry
- Good knowledge of digital banking services in banking industry is definite advantage
- Good command of written and spoken Cantonese, English and Mandarin
- Excellent interpersonal and communication skills
- Customer-focused, pleasant attitude, professional customer service and telephone manner
Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which has been available in the Bank’s career website.
Company Info
We are a wholly owned subsidiary of Public Financial Holdings Limited ("PFHL"), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.
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