As a Student Service Associate (Part Time/ Full Time), you take an active role in ensuring Students' educational success and satisfaction with their English course through excellent customer service and management of courses. You will be a key player on a multicultural team and contribute to providing your Students with an all-English experience. At the heart of center communications, you interact with current and prospective Students in person and on the telephone. You are the "face of the center" forming the first line of personal contact and friendly service with existing and prospective students. 

Responsibilities:

• Be an ambassador for students and proactively handle their queries and problem;
• Deliver excellent service and improve customers’ satisfaction level, via different channels including WhatsApp messages;
• Provide proactive follow up in an efficient and professional manner;
• Work closely with internal and external parties to ensure timely, efficient and effective service to students;
• Provide student-related administrative supports;
• Work with the team to achieve all the monthly center service objectives;
• Support special of ad hoc projects to ensure the team runs smoothly;
• Package includes Basic Salary + Bonus.
• Work Location: CWB/ Jordan/ Tsuen Wan/ Kwun Tong/ Sha Tin/ Yuen Long/ TKO 

• Good communication skills in English and Cantonese;
• Post-secondary educated, university degree in any discipline preferred;
• Excellent customer service experience;
• Strong Interpersonal skills;
• Friendly, outgoing and enthusiastic;
• Fresh graduates are welcome.

•    Full training provided;
•    Dental Care Plan;
•    Monthly Performance Bonus;
•    Career progression opportunities within the organization;
•    Modern, comfortable and attractive working environment;
•    Staff activities and team building budget.

•    Medical Coverage (spouse included);
•    14 days annual leave;
•    Bank holiday;
•    OT pay;
•    Study Sponsorship Programme;
•    Study Leave and Exam Leave;
•    Marriage Leave;
•    Discretionary Annual Bonus;
•    Free English course.

To apply for this position, please send your resume with current & expected salary(MUST).

All information received will be kept in strict confidence and for employment-related purposes only. Only short-listed applicants will be contacted for an interview. You may consider your application unsuccessful if you do not hear from us within six weeks from the closing date.  Enquiries by telephone or other means regarding the receipt of your application or the progress of the recruitment exercise will not be entertained.

Established in 1972, Wall Street English is the largest specialized English language teaching organization in the world. We have provided English training to over 3 million students across over 400 centres in 28 countries in Africa, Asia, Europe, Latin America, and the Middle East. This year will mark our global 47th anniversary.

WSE Hong Kong was established in the year 2000 and now operates 7 centres throughout Hong Kong catering to individual and corporate students.