Qualification Requirement:

• A Hong Kong Diploma of Secondary Education Examination graduate or Form Seven graduate, or graduate of post-secondary education or equivalent;
• Level 2 or above in five subjects in the HKDSEE or Level 2 / Grade E or above in five subjects in the HKCEE, or equivalent;
• Met the language proficiency requirements of Level 2 or above in Chinese Language and English Language in HKDSEE or HKCEE, or equivalent;
• Have a good command of spoken Cantonese and English (fluency in Putonghua would be an advantage);
• Be proficient in Chinese and English word processing;
• Have good command of written Chinese and English;
• Be proficient in computer programme application including Microsoft Word, Microsoft Excel, and preferably Microsoft Access and Microsoft PowerPoint, etc;
• Self-motivated and be able to work independently;
• Have good customer service, communication and interpersonal skills;
• Have good telephone manner;
• Be able to work under pressure to meet deadlines; and
• Preferably with I year full-time working experience such as public relations, call centre, contact centre, customer services, preferably gained from public sector, medical and health related industry.

Duties

• To support the Team Leader (Recovery Code) in handling all matters related to Isolation Record / Quarantine Record or Recovery Code and prepare daily reports on enquiry status (i.e. number of enquiries, types of questions, etc.);
• To ensure cases are handled expeditiously as directed by Team Leader (Recovery Code);
• To handle general enquiries / complaints from other Bureaux / Departments
• / member of the public on cases related to Isolation Record / Quarantine Record or Recovery Code;
• To ensure all records of the cases are timely and accurately prepared and documented;
• To determine the eligibility of a client to obtain Isolation Record / Quarantine Record or Recovery Code, based on the information given by the client and record from electronic platforms, and to issue the Isolation
• Record / Quarantine Record or Recovery Code to the clients who are eligible;
• To provide administrative support to the team in issuance of Isolation Record / Quarantine Record or Recovery Code (i.e. prepare the case list, record the case log) or daily operation (i.e. provision of office supplies and services, etc.); and
• To perform new duties related to Isolation Record / Quarantine Record or Recovery Code, and any other duties assigned by supervisors.

Established in 1994, Advance Resources is one of the leading HR Consulting Group in Hong Kong and China.

Our Services:
HR Outsource
Secondment
Recruitment Process Outsource (RPO)
Payroll and Administration
General Placement

Our firm specializes in the financial services markets, particularly in retail and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology (IT), engineering, Government and Public Sector.