Customer Service Executive (Claims & Complaints)
DHL EXPRESS (HONG KONG) LIMITED
- Company Industries：Freight Forwarding/Delivery/Shipping
Job Information
- Post Date：2022-10-11
- Career Level：Entry Level
- Location：Ngau Tau Kok
- Yr(s) of Exp：4 years
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Admin & HR Clerical / Admin Staff Sales CS & Business Devpt Call Centre C
- Benefits：Dental insurance, Double pay, Education allowance, Life insurance, Medical insurance, Performance bonus, Work from home
Job Description
Working Location: Ngau Tau Kok
Working Hours: 38.35 work hours per week, during Monday to Friday daytime or Saturday morning
Responsibilities:
- Work in a call centre environment and responsible for handling inquiries, claims and complaints from customers
- Work closely with other local departments, corporate international network and external insurance companies to meet customer requests
- Work with team members to achieve overall CS performance standards
- Participate in customer loyalty program and reflect customer feedback to management
- Provide solutions for improving customer service quality
- Participate in various CS team projects
Requirements:
- Post-secondary education (English & Chinese passed in HKCEE/ HKDSE or equivalent)
- At least 4 years’ customer service experience, preferably in customer care environment, call centre experience is an advantage
- Customer-oriented with good communication, interpersonal and telephone skills
- Logical thinking and good problem solving skills
- Self-motivated, independent and able to work under pressure
- Good team-spirit, open-minded and flexible
- Good command of spoken and written English & Chinese, knowledge in Mandarin is an advantage
- Proficient PC skills
Company Info
Deutsche Post DHL Group (DPDHL) is the world's leading logistic company. We connect people and markets and are an enabler of global trade. We
aspire to be the first choice for our customers, our employees and our investors worldwide. To this end, we are focusing on the growth of our profitable core logistics businesses and accelerating the digital transformation in all business divisions.
We contribute to the world through sustainable business practices, corporate citizenship and environmental activities. By the year 2050, we aim
to achieve zero carbon emissions in all our businesses.
As one of the biggest private employers worldwide, we employ around 570,000 employees and do business in more than 220 countries and territories.
In 2020, we generated revenues of more than 66 billion Euros.
DHL Express is a division of DPDHL. We are the World’s No. 1 Great Place to Work®, a Top Employer®, a Best Workplace for Women and an Employer
of Choice. DHL Express Hong Kong celebrates our 50th Anniversary Golden Jubilee in 2022. Come join our dynamic team and live our Purpose of Connecting People, Improving Lives!
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