Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Main duty 

• Handle and process to complete loan transactions, i.e. disbursement, repayment, rollover in accordance with the establish processing/control procedures, operating Delegation of Authorization (DoA), service standards
• Create/delete/maintain details of loans in systems in accordance with approved terms
• Handle data input, contribution and maintenance for TransUnion (TU) reporting of loan transactions in accordance with the established processing/control procedures, Guidelines of the Sharing and Use of Consumer Credit Data
• Process and complete the day to day activities of the section in an efficient manner while maintaining high quality and sound controls according to established procedures, bank policies and service standards

Process Management

• Handle the responsibilities per Appendix B for respective sections/teams
• Handle and respond to inquiries/requests from internal/external partners/customers on service and loan processing of related matters
• Handle general clerical tasks, such as scanning of documents, reconciling of work done, filing, etc
• Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control

Compliance and Risk Management

• Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations, e.g. AML, Code of Conduct, Information Security
• Comply with User Development and/or Managed Applications (UDMA) Policy requirement as well as UDMA governance process, control and support tasks, if required
• Escalate exceptional/outstanding/suspicious transactions to unit/section manager and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy

Team Management

• Provide coordination and work collaboratively with section members in completing the section’s responsibilities
• Promote and encourage open and good communication amongst all levels of members

Project Management and Others

• Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc
• Support the preparation of periodic performance, productivity, risk matrix reporting to management
• Support any initiatives, new services, ad-hoc tasks and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator, housekeeping coordinator, etc)

Requirement 

• Post-secondary Education
• 2 years of relevant working experience in banking operations
• Knowledge and experience of banking operations and loan processing
• Accuracy and thoroughness in work
• Good sense of risk control
• Result and customer service oriented
• Positive attitude, self-motivated, creative and innovative
• Good interpersonal and problem-solving skills
• Good team player, supportive and flexible to take up departmental tasks
• Good in both written and spoken English.
• Good PC knowledge and skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.