Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

Process Management

• Assist the section manager to manage the day to day activities of the section
• Handle the responsibilities per Appendix B for respective sections/teams
• Handle and respond to inquiries/requests from internal/external partners/customers on service and loan processing of related matters
• Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously

Compliance and Risk Management

• Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations, e.g. AML, Code of Conduct, Information Security
• Comply with User Development and/or Managed Applications (UDMA) Policy requirement as well as UDMA governance process, control and support tasks, if required
• Escalate exceptional/outstanding/suspicious transactions to unit/section manager and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy

Team Management

• Provide coordination, guidance, coaching and counseling to section members in completing the section’s responsibilities
• Promote and encourage open and good communication amongst all levels of members

Project Management and Others

• Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc
• Support the preparation of periodic performance, productivity, risk matrix reporting to management
• Support any initiatives, new services, ad-hoc tasks and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator, housekeeping coordinator, etc)

Requirement

• Degree holder, or post-secondary education with relevant working experience
• At least 5 years of relevant working experience with at least 1-year experience of people management
• Good knowledge and experience of banking operations and loan processing
• Accuracy and thoroughness in work
• Good senses of risk control and management
• Result and customer service oriented
• Positive attitude, creative and innovative
• Self-motivated with good analytical mind and problem-solving skills
• Good interpersonal, communication and presentation skills
• Good team player, supportive and flexible to take up departmental tasks
• Good PC knowledge and skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.