Job Highlights

• Team management
• Experience in MPF/ORSO is essential
• Competitive offer package and attractive benefits

 Job Description

As the Senior Manager, Pension Operations, you’ll lead our Pension Operations team and supervise all day-to-day administration duties of group products and services, and customer services-related activities for both internal and external customers.

You’ll ensure accurate and proper pension administration on enrolment, contribution, termination, switching, and record maintenance as well as other related administration; monitor the daily operation to comply with internal, external, and regulatory requirements/regulations; and ensure staff provides good quality and timely production to meet the company service pledge.

Other responsibilities include:

• Manage daily operations of the production, including liaison with other stakeholders such as BUs, regulator, customers, intermediary, etc.
• Participate and / or lead in the process improvement / transformation project such as acting as the contact point, preparing user requirements, manual, conduct training, solution recommendations etc.
• Participate and / or lead in some regulatory changes, act as a business lead in the eMPF project, meeting with the MPFA, HKTA, to evaluate the impact to Pension Operations, solution recommendations etc.
• Participate in some internal projects or involve in some ad hoc assignments

 
Essential Skills, Experience and Competencies

To succeed in this role, you’ll need extensive and in-depth knowledge of pension business, products and related services; strong analytical, organizational and project management skills. Good people management and coaching skills will be essential to guide the team.

Other key skills required for the role:

• University graduate
• At least 12 years of experience in MPF and/or ORSO administration
• Coaching skill, customer servicing skill, decision making skill, people management skill, stakeholder, communication and influence skills, experienced with agency environment (preferred)
• Strong PC knowledge such as word, excel. Good understating of local regulatory compliance and requirements

What We Offer

Principal offers employees a competitive package and a comprehensive range of benefits to help meeting your needs now and in the future, including:

•          5-Day Work Week
•          Year-end Payment
•          Discretionary Bonus
•          Birthday Leave
•          Medical & Dental Plan
•          Life Insurance
•          Pension Scheme
•          Employee Stock Purchase Plan
•          And Growth Opportunities!

Principal Financial Group® (Nasdaq: PFG) is a global financial company with over 18,000 employees^ passionate about improving the wealth and well-being of people and businesses. In business for more than 140 years, we’re helping more than 50 million customers^ plan, insure, invest, and retire, while working to improve our planet, support the communities where we do business, and build a diverse, inclusive workforce.

In Hong Kong for over two decades, we’re a provider of investment and retirement solutions covering pension schemes & products as well as mutual funds. We combine our capabilities in global investment management, leading retirement and asset allocation expertise to provide people and companies the financial tools, resources and information they need to achieve greater financial security and live their best life.  Our investment products are well recognized in the asset management industry for many years.  We’ve been awarded “Good MPF Employer Award” for consecutive years by MPFA for our dedication and continuous effort in enhancing better retirement protection for employees.  As a socially responsible employer, we’ve gained the “Caring Company” recognition for over 10 years to recognize our commitment in Caring for the Community, Employees and Environment.

If you are looking for a place where you are empowered to contribute and grow continuously, here is the opportunity - we are looking for high caliber talents to join our Hong Kong operation and grow with us.  To find out more, please visit us at www.principal.com.hk

^ As of December 31, 2021