Operations Management

•         Understand project service scope and requirements well by providing excellent service and achieving high client satisfaction
•         Maintain regular and effective communication with both internal and external users in order to timely identify & meet their needs; responds positively & creatively to client requests
•         Operate flexibly to anticipate and meet client requirements and follow procedure in accordance with company guideline
•         Resolve escalated operations incident and generate necessary incident report.
•         Preparation of monthly reports for facilitating payroll, customer billing and ISO-related requirement

Resources Management

• To arrange resources including manpower and equipment for on-going project operations
• To control cost in line with budgetary level

•         Assist in providing training to operation teams covering service requirements, operations processes and compliance

The Ideal Candidate:

•         High Diploma/Associate Degree holder or equivalent preferred
•         Working experiences in operations, office administration, or facilitates management preferred; minimum 2 years in supervisory role
•         Ability and willingness to meet, communicate and work with people from different levels, both internal and external
•         Customer-centric, result-oriented, flexible and able to work under pressure
•         Effective communication skills in both English and Chinese

• Good PC skills in common office applications such as Microsoft Excel & Word