Our client is an Italian Luxury Goods Company that well-known across the world and established in the market for over 90 years already. They are currently looking for an Asia Retail Excellence Manager to support their upcoming Retail Excellence programs.

Click ‘Apply Now’ if you are interested to this role!

Some of the key responsibilities will include:

• Work closely with Regional HQ, Stores’ Supervisors and GM for setting up KPIs and Sales Target.
• Enhance all customers’ experience from regular, VIP to high valued client and build relationships.
• Ensure all boutiques’ service standards are consistence and align with HQ’s directions.
• Execute the global incentives/projects by coordinating with other departments.
• Liaise with internal teams and front-line supervisors to generate feedbacks and efficiency level after projects roll-out and work on implementation plans to report to HQ.
• Act as the adviser to all sales staff to evaluate their sales target achieving plan, performance review, one-on-one coaching, and personal development plan.
• Plan for Mystery Shopping standards, guidelines, and enhancement strategies.

To be eligible for this role you will require:

• 8 – 10 years of experiences in Luxury Retail brands, specialized in Retail Performance / Excellence / Training / Operations functions.
• Experienced in leading a team and act as the leader – strong team leader skills.
• Talented in coaching, influencing, and guiding subordinates.
• Strong interpersonal and language skills in English, Cantonese, and Mandarin.
• Excellent problem-solving skills, detail-minded and capable to work in fast paced environment.

Please contact Sharon Wan or email your cv directly in word format.

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

We at The Edge recognise that no asset is as powerful to a company as the right person in the right job at the right time. A company’s greatest asset is its people and great people make great companies.

Whether it’s a start-up, a local conglomerate, an international bank or an MNC, our goal is single-minded – to provide clients with the competitive edge needed to source key talents across all aspects of their business. Combined, our partners have over 30 years of experience in sourcing global talent for businesses in Asia.

We partner with those companies and individuals that understand and treasure the value of working closely with their recruitment partners, creating a relationship based upon trust, mutual respect and professionalism.